The Wellness CompanyReviews of twc.health

Response from The Wellness CompanyApr 29, 2025

Wow — thank you so much for your beautiful message. It truly means the world to us. Hearing how your family has found strength, clarity, and peace of mind through this journey is exactly why we do what we do. We’re incredibly honored to be a part of your story and to support your health and preparedness every step of the way. Your words remind us of the importance of staying grounded, standing for truth, and continuing to serve with integrity — especially during times when it mattered most. We’re just as excited for what’s ahead and grateful to have you with us on this path. Thank you for your trust, your kind words, and your belief in what we’re building together.

Response from The Wellness CompanyApr 29, 2025

Thank you for reaching out to us. We are happy to assist with your cancellation request. However, as per our policy, we do apply a $50 cancellation fee to cover administrative costs. We also want to let you know that we do have a customer service phone line, and we would be happy to speak directly with your son about this situation. Please feel free to give us a call at 800-758-1584, and we will do our best to resolve this matter to your satisfaction. We understand your frustration and apologize for any confusion caused by the form process. Our goal is always to provide clear communication and excellent service, and we truly appreciate your understanding.

Response from The Wellness CompanyApr 29, 2025

Thank you for your message. We are genuinely sorry to hear about your experience, and we truly understand your frustration. As an online telehealth and supplement company, we aim to provide the best service possible, and we offer multiple ways to get in touch with us — through phone, email, or chat. We strive to respond to all inquiries in a timely manner, but we sincerely apologize if you've encountered delays or issues reaching us. We assure you that we are a legitimate company, and while we operate primarily online, we are committed to providing quality products and support to our customers. We appreciate your feedback and will continue working on improving our communication channels to better serve you and all of our valued customers. Please feel free to try reaching out through any of the available methods again, and we will do everything we can to address your concerns.

Response from The Wellness CompanyApr 29, 2025

Thank you for your message. We want to sincerely apologize for the inconvenience you've experienced. We have previously informed you that a provider has attempted to reach you multiple times to discuss your medical kit, as it is a prescription-based product. Unfortunately, it seems there has been no response to those attempts. Please let us know the best way to reach you, and we will ensure that our provider contacts you directly as soon as possible to resolve the situation. We appreciate your patience and look forward to resolving this for you.

Response from The Wellness CompanyApr 23, 2025

Thank you for reaching out, and I completely understand your frustration! I want to assure you that we’ve been actively working on your order. Our records show that multiple attempts have been made by the medical provider to contact you in order to verify your medical information, which is a required step before your kit can be shipped. Since the kit includes prescription medications, this step is necessary for your safety and compliance with our clinical process. Please double-check that your contact information is up to date and keep an eye out for communication from the provider. You may also wish to check your spam or junk folder in case their message was filtered. If you'd like, we can help coordinate another attempt to connect with the provider. Just let us know the best time and method to reach you. We truly appreciate your patience and look forward to resolving this for you as soon as possible.

Response from The Wellness CompanyApr 29, 2025

Thank you for reaching out. We appreciate your patience as we work to resolve this issue. We understand that the missing medication in your wellness kit is important to you, and we want to ensure that everything is addressed correctly. As per our policy, we cannot provide you with any medication that you're allergic to or that may interact with other medications you're currently taking. After reviewing your health records, we determined that an antibiotic was not prescribed, which is why it was excluded from your kit. We understand this may be disappointing, but your health and well-being are our top priority. Please don’t hesitate to reach out if you have any other questions or need further assistance with your wellness kit. Thank you for your understanding.

Response from The Wellness CompanyApr 29, 2025

Thank you for reaching out about your recent order with The Wellness Company. We're glad to have this opportunity to clarify our policies and address your concerns. We understand there may have been some confusion about our cancellation and refund procedures, and we'd like to clear that up for you. Our goal at TWC is to maintain transparency in all our transactions and policies. Regarding the TWC Refund Policy and the $50 service fee that was taken out of your refund amount, this policy can be found in our website and is available to the public, Our refund policy is also located above and below the "Pay Now" button. This is to ensure that our valued customers are fully aware of our Policies, Terms and Conditions before making a purchase. Our policy regarding your specific order state "You may cancel your order at any time before the prescription is sent to the pharmacy. If you cancel at this stage, a $50 processing fee will apply." For your reference here is a link to our Refund Policy : https://www.twc.health/policies/refund-policy If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are always here to assist you and provide any information you may need about our products and policies. Thank you for bringing this matter to our attention. We appreciate the opportunity to clarify and ensure that you have a positive experience with us. Best Regards, TWC Team