The Wellness CompanyReviews of twc.health

Awful service, unacceptable delays, and zero accountability. Every time I deal with TWC there are problems, and this most recent order has been the worst. In early July 2025, I ordered Metformin from TWC for $109 using a discount code. The 15% discount never applied, so I contacted customer service. Instead of checking their own system, TWC told me I had to provide the code or they wouldn’t even acknowledge the issue. After several days of emails back and forth, they finally claimed I had entered the code too late and refused to honor the $15–$16 discount. Fine—I told them to forget the discount and just send my order. But TWC still did not ship. Instead, they kept sending confusing, unhelpful emails. Finally, they told me it would take another 3 weeks to receive my medication. At this point, nearly 7 weeks have passed since I paid, and I still do not have my product—yet TWC had no problem taking my money on day one. I cannot understand why it takes days for them to verify a discount, why communication drags on endlessly, or why it takes almost 2 months to receive a straightforward order. This is not customer service—it is customer neglect.

I recently had an excellent experience with The Wellness Company. Ordering supplements has been easy, with a user-friendly website and prompt delivery. The Telehealth appointment I booked was incredibly efficient—quick to schedule, professional, and tailored to my needs. The physician was knowledgeable and attentive, making me feel confident in their care. Highly recommend their services for anyone looking to prioritize their health!

I would have thought there would be more medication in this kit

RUN from this SCAM OPERATION!!!! They delivered this awful product that supposedly would help my condition but it was so sticky that I could not get it off my fingers without bleach!!!! Lies, Lies, and more Lies!!!! Dr. Drew should be locked up for telling so many lies!!!! If they are all legitimate doctors they are the world’s biggest liars!!!! Do not believe anything that they say!! SCAM!!!! MOST IMPORTANT THINGS - THEY DO NOT TAKE RETURNS THEY DO NOT GIVE REFUNDS THEY DO NOT BACK THEIR PRODUCTS DO NOT GIVE THEM YOUR MONEY!!!!

I ordered the Medical Emergency Kit. The kit was shipped in a very timely manner. Just having the kit will bring peace of mind in a time where emotions can run high. Everyone should have one of these kits handy.

I am trying to make an appointment with the doctor after purchasing an over five hundred dollars product. The system will not allow me to input my credit card. It won't let me put my name in. I called customer service and it sounded like there were a 100 people in a room underneath water, and the girl told me she could not help me place the order she sent me a very complicated, long email that made no sense and I've been trying for hours upon hours to make an appointment. I can't, it will absolutely not allow me to make appt so I would beware of buying anything that you need any assistance with. So I feel like their customer service is less than zero.

Too many issues and not enough time to convey but , their customer service is horrible. Their preferred shipper Uni sent me an email saying they attempted delivery unsuccessfully. The email said they would let me know when the product would be ready for pick up….what? Why would I need to pick up the product. The contact email on my order wasn’t functional so I had to send an email to another address I found in their website….no answer. So I called the number on their site. the agent was not helpful and tried to make their issues my issue and told me I had to call the delivery service. He wouldn’t let me talk to a supervisor and he wouldn’t refund my order.

I ordered Drops for weight loss. After using for 3 weeks, I realized they don't work and I cancelled the subscription on August 8. On August 12, I discovered a $499.00 charge on my account for another shipment. I called to find out why they shipped another bottle. I was told the the cancellation wasn't completed and that I CAN'T RETURN THE NEW SHIPPMENT AND MY MONEY WILL NOT BE REFUNDED.BEWARE OF THIS COMPANY. Their products don't work and they screw you over with the Subscription racket.