The Wellness CompanyReviews of twc.health

Response from The Wellness CompanySep 16, 2025

Thank you for sharing your experience with us. Your feedback means a great deal to us, and we will be sure to share it with our team. Thank you for making The Wellness Company a part of your wellness journey. We're honored to support you along the way. Best regards, TWC Team

Response from The Wellness CompanySep 16, 2025

I hope this message finds you in good health. We appreciate the opportunity to provide deeper clarification on this matter. Unfortunately, we were unable to cancel your order as you have already filled out the medical history/allergy form and signed the Attestation. The Attestation is a legal document that requires our customers to acknowledge and accept that their order is non-refundable moving forward. I have attached a copy of the Attestation for your review. Unfortunately, due to this, we are unable to cancel your order. If you have any further questions or concern regarding our Terms and Conditions for our RX Orders please reach out to our customer service team, they are dedicated to assisting you and providing all necessary details about our emergency kits , their Terms and Conditions. Thank you for bringing this to our attention and allowing us to clarify the matter. TWC Team

Response from The Wellness CompanySep 16, 2025

We sincerely apologize that your order arrived melted and want you to know that we take your concerns very seriously. We have sent you an information request to help us conduct a thorough investigation into this matter. When you have a moment, please reply to that request with your email address and order number. Thank you for your cooperation and patience as we work to resolve this issue. Best Regards, TWC Team

Response from The Wellness CompanySep 16, 2025

Thank you for reaching out to The Wellness Company and sharing your concerns. Upon reviewing the details of your order, it appears that we have not yet received your completed medical intake form, which is required before we can proceed with shipping your order. Completing the medical intake form is a critical step in ensuring that we can provide you with the best possible service and products tailored to your needs. Without this information, we are unable to fulfill your order as promptly as we would like. To expedite the process and ensure that your order is processed without further delay, I kindly ask you to please complete the medical intake form at your earliest convenience. Please visit: https://care.twc.health/appointment/ from a computer to fill out the required medical information. Once you click the link, please enter your email address that you used to purchase the kit and then select the blue "validate" button and it will auto populate your order! Thank you for your understanding in this matter. TWC Team

Response from The Wellness CompanySep 3, 2025

Thank you so much for taking the time to share this wonderful feedback! It truly means the world to us to know that we've provided you with such a positive experience. Your kind words absolutely made our day, and we're so grateful to have you as a valued customer. We kindly ask for you to subscribe to our news letter, we run discounts and promotional on our products! We look forward to continuing to serve you!"

Response from The Wellness CompanySep 3, 2025

Thank you for your feedback and your kind words. This means so much to us here at TWC!

Response from The Wellness CompanySep 3, 2025

We are incredibly grateful for your thoughtful review! Hearing that we've exceeded your expectations is exactly what motivates our team every single day. Thank you for choosing The Wellness Company and for sharing your experience with others. Your feedback is a true gift to us!

Response from The Wellness CompanySep 3, 2025

We are incredibly grateful for your thoughtful review! Hearing that we've exceeded your expectations is exactly what motivates our team every single day. Thank you for choosing The Wellness Company and for sharing your experience with others. Your feedback is a true gift to us