The Wellness CompanyThe Wellness Company is listed under Health Equipment.
The Wellness Company (twc.health) has 1,256 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Ali L.
They respond very quickly to emails and concerns. Seems to be a breakdown of communication between departments, but could be worse. Thank you for working with me.
Response from The Wellness CompanyNov 21, 2025
Thank you for the kind words. These mean so much to our team. We are happy that you had a good experience and thank you for your support. Best Regards, TWC Team
AmyG
We have nothing but GREAT things to say about TWC! Customer service is second to NONE and the products are of high quality. We are currently doing the parasitic cleanse and has been going very well. We love the toothpaste and the dental probiotic too. Thank you TWC!
Response from The Wellness CompanyNov 23, 2025
Thank you for sharing your positive experience. These reviews truly inspire our team and remind us why we do what we do. We're grateful that you had a wonderful experience and thank you for your support. Best Regards, TWC Team
Lori
I had excellent follow up from customer service. Their reply was prompt, and the service rep was courteous and professional.
Response from The Wellness CompanyNov 23, 2025
Thank you for the kind words. Reviews like this really energize our team and brighten our day. We're so happy that you had a great experience and appreciate your support of The Wellness Company. Best Regards, TWC Team
Cliff and Cheryl D.
We have ordered 2 different times over the past couple of years and received great service. Both were for emergency kits, one for myself and one was for my husband. I just put through another order last night and received an email saying they were processing my order. I have been more than please with the customer service and the response time that I ordered from this company and received the order. It is a great reward to be able to have a company in the USA that you can depend on to get antibiotics and prescription medications. Other wise you are making an appointment and traveling miles to see a doctor. Sometimes you even have to deal with the hassle of getting an antibiotic or a medication from your doctor that you need from them. God Bless The Wellness Company
Response from The Wellness CompanyNov 21, 2025
Thank you for taking the time to share these thoughtful words. Your shared experience means so much to everyone here. We're thrilled that you had a great experience and are grateful for your support. Best Regards, TWC Team
Shelley
Immediate response to my questions. Nice to be able to order these medications from made in the USA instead of India.
Response from The Wellness CompanyNov 19, 2025
Thank you for the kind words. These mean so much to our team. We are happy that you had a good experience and thank you for your support. Best Regards, TWC Team
Kim
I ordered the drops at the end of September. I saw no results and was going to just chock it up to another bad decision on my part. And then another one arrived while I was on vacation. I never signed up for an auto delivery program. I tried calling several times and could never get through to talk to someone. I Emailed and never received an answer. Today I finally was able to talk to a real person and was told that they would cancel my membership (something I never signed up for) but, they don't do returns or refunds. The drops product is over $500 dollars It didn't work for me and that is why I wouldn't have gone on any kind of monthly membership for a product that expensive unless I knew for certain that it would work. Don't order from them they aren't a good company, and they don't stand by their products.
Response from The Wellness CompanyNov 19, 2025
We appreciate you sharing your experience. I sincerely apologize for the delay in our phone response. We are currently handling a experiencing a large volume of calls due to the recent product launches. I also wanted to clarify that DROP is purchased as a subscription rather than a one-time order. I apologize if there was any confusion about this. Additionally, DROP is designed to supplement your weight loss journey by helping to curb appetite, boost energy, and support metabolism. For best results, DROP works most effectively as part of a long-term wellness plan that includes healthy eating and regular physical activity—it's not an overnight solution, but rather a supportive partner in your ongoing health goals. We genuinely value you and are sorry for any misunderstanding regarding your purchase of Drops. If you need any further assistance or have any concerns, please don't hesitate to reach out to our dedicated customer support team via email. We are more than happy to assist you and provide any information you may need about our products.. Thank you for bringing this matter to our attention and allowing us the chance to provide clarification. Best Regards, TWC Team
Robert G.
I had a subscription to Drop , the weight loss product. It did not work for me so I cancelled the subscription online. They sent the next month anyway. When I called to return the unopened box they refused to take it back and said I did not cancel. I will not do business with this company again.
Response from The Wellness CompanyNov 19, 2025
We hope this message finds you well. We sincerely appreciate the opportunity to offer clarification regarding your most recent order from The Wellness Company (TWC). DROP is eligible for purchase as a subscription rather than a one-time order as listed on our website. I sincerely apologize if there was any confusion about this. To keep you informed, we send an email notification 3 days before each subscription auto-renewal. This gives customers plenty of time to review the upcoming chargel and make any changes if the customer likes. Customers can easily cancel or manage subscriptions at any time—either by reaching out to our customer service team or by logging into their own account and managing/ cancel themselves. We genuinely value you and are sorry for any misunderstanding regarding your purchase of Drops. Thank you for bringing this matter to our attention and allowing us the chance to provide clarification. Best Regards, TWC Team
Mike T.
Beware of this Company I ordered my kit on October 15th , today is November 17th and still no emergency kit. This
Response from The Wellness CompanyNov 19, 2025
Thank you for sharing your experience with us. I'm truly sorry to hear that your time with The Wellness Company didn't meet your expectations. I've sent you a request for your order information. When you have a moment, please share your details so we can review your account and look into this matter. We appreciate your patience and look forward to helping you. Best regards, TWC Team
