TuxedoactionReviews of tuxedoaction.com

Suit came faster than anticipated. Quality is amazing and the details of suit are amazing. Can’t wait for my soon to be husband to wear it on our wedding day.

-100% artificial materials -Poor quality assurance (order accuracy) -Shady return policy and "customer support" -Wide selection -Fairly quick shipping if you pay extra -They have a section for "Tip" at checkout Would NOT Recommend purchasing from this seller. I ordered a tuxedo for a formal event and paid for the expedited shipping. Received it in about 10 days. Was surprised to see that the sender address is in China since the website says they are based in California. The pant size was incorrect. Not the size I ordered. Customer Support directed me to purchase shipping materials and return shipping service myself. Their policy says they will reimburse return shipping cost up to $15. Fine. Done. Still needed a tux so I placed another order hoping that the size would correct this time. NOPE. Wrong size again. Had to follow the return process a second time paying out of pocket for shipping. The seller issued a full refund for the purchase price of the first order. But, only a partial refund for the second order. Keeping $50 for themselves. Contacted Customer Support again and they gave me the run around before finally ghosting. Had to open a dispute case with Paypal. My recommendations for improvement would be to address the bullet points above and be more honest and transparent with your customers.

I ordered a three piece suite with a bow tie. The pants and vest arrived, the rest did not. After numerous emails, they continue to say that the jacket and bow tie was in the original parcel. The parcel weights 800 grams, not 1.5kg. The parcel would not be able to fit a blazer, vest, pants and bow tie. Send a video of putting this order into the same parcel - it will not fit! Now because I didn’t select insurance, there is nothing that can be done. Why dont you just send out the blazer that was ordered and paid for!

I ordered a 3 piece suit for around $330. I ordered a size 40 jacket and size 32 pants. I received a size 54 jacket and 38 pants. I could not fit into this suit even if I gained over 100 pounds. I now have nothing to wear to an important event. It is not possible to tailor it down that many sizes. I have never felt so cheated and scammed as I do now. This is by far the worst website and suit store I have ever come across. Whatever you do, do not order from them. It is not worth it. They are terrible. I have to pay hundreds to have it altered.

I was Leary about ordering for from the site and became even more skeptical about it after the track718 info was sent to track the order and reviews informing me to the tracking company being a used to scam people. I alert the company to my concerns. They emailed me back and provided another tracking company. I got my package in about 3 weeks and everything was perfect

Looking at the website, everything looks nice and legit… until you order and find out it’s coming from CHINA… I ordered a boys tuxedo for my son. Upon arrival it looks NOTHING like the picture. It was very poor quality and the sizing is way off. I requested to return and get a refund and they won’t respond. Now I’m out $275 and have a terrible tuxedo that looks like I purchased off wish.

I LOVE the jacket I ordered from Tuxedo Action! The quality is better than I expected and the pictures do not do it justice! I will be doing business here again!!

Ordering online from China - I should've known better. I made the mistake of ordering from them while I was traveling overseas. Delivery date was uncertain, so it seemed like a good idea to place the order early. Order actually arrived pretty quickly and when I got home I discovered that their sizing chart is much, much too small. Jacket did not fit at all. I contacted customer service and was told that I was a few days over on their 10-day return policy and that they "regret to inform me" that they cannot process an exchange. In general, if a website does not have automated returns and you have to contact support for an exchange, it is a bad sign. They are going to use any excuse they can to deny you. Clearly, these people do not care about customer service and have no idea how to run an online store. This is a horrible way to do business. In America, 30 days is standard for exchanges. The jacket is unworn and now its going to be donated and I've lost $213 for nothing. Quality of garment was meh. Pictures looked much better. In general, I would not do business with them again. Better pay a few more dollars at a place where you can try it, feel it , fit it.