TuxedoactionReviews of tuxedoaction.com

This is the worst online store over one week order placed no shipment emailed three times response seemed to be a generic response from automated system each time saying the matter is being escalated to warehouse in twenty four to forty eight hours they will give an update and four more days has passed and still nothing I had to call and the agent was still saying he has no idea of the status of the order and if I want to cancel I could go ahead because the person in that department has gone on a trip hello worst worst worst company ever do not waste your time

The worst. Absolutely bad. Bad quality. Bad customer service. Bad everything. Don't ever buy.

This is the worst it take days for a response but not days to take your money. Very bad experience pants was not white jacket to big response time took about a week if not returned in two weeks you lose your money never. DO NOT BUY from this company the stress I went through since May sixth now May 21st I’m still going through it trying to get my money back

I ordered a tuxedo for my son for prom, I provided his measurements promptly and paid for express shipping, the tuxedo they sent was 2 sizes too small despite following the size guide and providing measurements. When trying to return with all tags attached they are requiring us to pay the return shipping. Completely unacceptable. I do not recommend ordering from this company.

This company is a total scam and rip-off. My son ordered a tuxedo for prom. He received it only half the tuxedo, had a print on it. The entire front was supposed to be printed, and only half of the side of it was. The material is very, very cheap.No more than a twenty dollar temu suit cannot afford to buy another suit.And we are in a time crunch, so cannot return suit.Forced to use it.This company is aware of this as it is prom time you will not get what you ordered.Do not order from this company.You will be disappointed.

They do not care about expedited shipments so don't do it. When you order your suit be sure to order 8 sizes bigger. If you want a return they have multiple returns even though you paid in full. Companies like this should literally not exist. People expect delivery as quoted on the site, size appropriate, and customer service. I received none of that and will never use their service again. I am advocating against this company so that others can avoid my disappointment.

I ordered a suit and paid for expedited shipping. FedEx did not deliver the order until days after. They weren't going to deliver it that day but I made so many complaints that a manager delivered the package in his own vehicle. I contacted TuxedoAction promptly and the answer I got was that they cannot refund my expedited shipping fee because the delay was not their fault and nevertheless it is against their policy. I don't see any such policy written on their website. They are basically a fraud and stealing my money.

TUXEDO ACTION IS A SCAM! Literally stole $200 from me. Please go elsewhere. Only reason I’m giving 1 Star, is because I can’t give 0. Purchased a suit online for my wedding, even payed extra for expatiated shipping, and it was a whole process to even get them to send it (they finally sent it, 2 weeks AFTER the delivered by date). Then, my post office had to return the package to sender, because they said the Tuxedo Action didn’t put my apt number on the shipping slip (even though I gave Tuxedo Action the full address) so they had to return it due to insufficient address. At this point, I reached out to Tuxedo Action and asked for a refund since they had already been delaying & lying to me, leaving my messages on read and basically giving me the run around completely to even get them to send the suit in the first place. I never even had the product in my hands. They said they couldn’t issue a refund until the product was back to them and they would let me know when they got. They never got back with me, I actually had to find out myself through tracking the package that they had received my package. When I contacted them again about it, they basically said: Oh yeah, we did get it. Sorry we never reached out, We’ll give you a refund in 10-15 business days. 16 business days go by, and nothing. I send another email to ask for an update, and get no response after days. So, I call them. And the guy basically tells me, systems have down and theirs nothing anyone can do other than “wait patiently.” He then finally called back and said “I see your email and call history and understand now how frustrating this situation is, I’m so sorry for the delays and I’m gonna’ make sure you get that refund by the end of the week.” I tell him, I appreciate that, but you guys keep telling me this in multiple different situations now and nothing gets resolved. He cuts me off and assures me, that’s why he’s taking care of it hands on and to just trust him. It’s now been another 7 days (almost 30 business since they said I’d get a return) and still nothing. I sent yet another email to touch base, and of course; no response. Don’t make the same mistake I made by giving these people your money.