Craig
I bought the Glacier blue bike for my…
I bought the Glacier blue bike for my daughters bday and after the first charge I noticed the charger was EXREMELY hot so i emailed Tuttio about it. They recommended making sure it wasn't plugged in for long periods of charging time and make sure its well ventilated, so I did. At this time we have prolly charged the bike 5 times and the charger is still extremely hot so I contact Tuttio again. This time I send them videos and pics of the charger in use in a well ventilated area on an empty and cleared wood top work bench (I've tried to charge on a tile floor and on concrete) and same result, an overheated charger that's so hot it's going to burn someone, explode, or catch fire. So now were afraid to use the charger and the bike is dead so my daughter doesn't get to ride her brand new bike. Eva at Tuttio support wont send me a new charger unless i leave a positive review here. I said I'm not participating in that and the safety of their customers takes a backseat to a positive review. So now I have to pay $30 to have em send me one which is per their "policy". lol. Oh well its only $30.
Response from TuttioSportOct 8, 2026
We’re very sorry for the inconvenience this has caused you. We’ve arranged for our customer service team to contact you again and review the issues you’ve experienced. We’ll work to provide a suitable solution as soon as possible and continue following up on your case. Thank you for your patience and cooperation.