TuttioSportReviews of tuttiosport.com

Buyers Beware! Final review on this company to close the gap. Conversations started 8/15 and we are just now getting the bike going, no thanks to Tuttio. While they offered to reimburse me for $200 of the $300 extra I had to spend on a mechanic to actually fix the bike (cannot provide a receipt as cash app was used), Tuttio has 100% lost me as a customer for life. It should not take 2 months to solve an issue for a “hassle free warranty” nor should it cost $1200 for a bike that has $10 parts as its main components. Do not

This company ran a scam promotion offering free lights/tire set to the first 50 orders.When their customer service finally replied and called out on it, they tried to buy their review instead of having some integrity and fulfilling their obligation. I though this was a good company but apparently another Temu.

I bought the Glacier blue bike for my daughters bday and after the first charge I noticed the charger was EXREMELY hot so i emailed Tuttio about it. They recommended making sure it wasn't plugged in for long periods of charging time and make sure its well ventilated, so I did. At this time we have prolly charged the bike 5 times and the charger is still extremely hot so I contact Tuttio again. This time I send them videos and pics of the charger in use in a well ventilated area on an empty and cleared wood top work bench (I've tried to charge on a tile floor and on concrete) and same result, an overheated charger that's so hot it's going to burn someone, explode, or catch fire. So now were afraid to use the charger and the bike is dead so my daughter doesn't get to ride her brand new bike. Eva at Tuttio support wont send me a new charger unless i leave a positive review here. I said I'm not participating in that and the safety of their customers takes a backseat to a positive review. So now I have to pay $30 to have em send me one which is per their "policy". lol. Oh well its only $30.

DO NOT BUY customer service Is useless, my bike has been broken for months and customer service continued to refuse to honor the warranty. When I finally received my replacement part, it was faulty. I have contacted support again, and they are attempting to make me pay full price for the replacement and are once again refusing to honor the warranty.

I was riding my bike the tuttio soleil 01 se and it stopped working it was at four bars out of five I would like to get a new one

DO NOT ORDER FROM TUTTIO — Our Experience Was A Nightmare We ordered a Tuttio e-bike for our son expecting it to be an exciting purchase. Instead, it turned into one of the most frustrating buying experiences we have ever had. Our original shipment apparently had a logistics issue and was never delivered. Tuttio then told us they had secured a replacement bike and that it was being inspected and prepared for shipment. After waiting and repeatedly contacting them, Tuttio emailed us saying the bike had “officially shipped” and provided a FedEx tracking number. We later discovered that the tracking number was the SAME number associated with the original shipment. When we questioned this, Tuttio admitted that the bike had never actually shipped. They said they had simply generated the tracking number and mistakenly believed that meant the bike had been dispatched. After all of that, Tuttio offered us the choice of continuing to wait with NO confirmed shipping date or paying an additional $250 to upgrade to a new bike that could supposedly ship sooner. At that point, we had completely lost trust in the company. We honestly believe this experience was a bait-and-switch designed to get us to pay more for a different bike. We cannot say that was their intention, but after everything that happened, that is exactly how it felt. What should have been an exciting purchase for our son became weeks of delays, contradictory emails, confusion and frustration. We ultimately canceled the order and requested a refund. My advice to anyone considering Tuttio: DON’T DO IT. There are too many other companies to risk going through what we experienced. We are now hoping for a much better experience giving YozmaSport a chance. Hopefully our next e-bike purchase will actually be something our son can be excited about rather than something his parents have to spend weeks chasing down. Tuttio lost our business and our trust.

Honestly the Tuttio soleil 01 is a shit bike. For a first electric pit bike it’s decent but the power is not enough. You will get bored of it quickly. I had to tune mine with the dongle. I was able to make it go 45. Yet the Peak. Kw only increase to 3.1 and the range is garbage. Another problem I had is the foot peg brackets they are some type of weak metal and they bend easily. I am 114 pounds I take this bike on jumps and my right peg snapped off and the screws were stuck in the frame. So I had to drill out the screws after I tried everything and I had to put in inserts and the bigger screw

buying part for my kids , costumer service 000% u cant return anything back if u dont need it or is broke I DO NOT RECOMMEND NO ACCESSORIES!!!!!!!!!