Turntable LabReviews of turntablelab.com

They sent me a broken turntable. I recorded a video of it, sent it to their customer service, and they asked me to ship it back. I shipped it in the exact packaging I received it in and they claimed the dust cover was scratched and they needed to take 15% off my refund. I didn't ask for a refund, I asked for a turntable that worked. They told me the turntable was "resalable" and not broken from their end. It was definitely broken, I tried several records and had a few videos of it playing incorrectly. They weren't helpful at all. I wouldn't shop there again. What a bummer!

Just bougth an MF Doom LP that is skipping, here is the answer that I had: That record is not supposed to do that. Because this is an international order I can't send a replacement but I can give you a partial refund of 15% for your inconvenience. I apologize for the defective record. Thank you for your patience and patronage. 15% refund for an LP that is worth nothing? It's joke, will never order again

Got an Audio Technica Turn Table from them that came with speakers for less then anywhere else i could have gotten it, Along with that bought 5 vinals for under $400 Arrived in 2-3 day awesome site!!

Rude and Belligerent sales person! Don't buy here!

This was my first experience ordering from Turntable Lab. The album (Sade - Love Deluxe) wound up having a small defect on side 2 which normally I could ignore but you could actually hear it when playing it. Ready for a fight, like I get everywhere else, I call them and get a man named Sam on the phone. He could not have been nicer about the whole thing and before I got off the phone, a prepaid return label was in my email. He actually waited on the line to make sure I got it. I was instructed to send the album back and a replacement would be sent to me. Today, 9/26/24, the replacement arrived and is perfect. If you have any reservations about dealing with Turntable Lab, I can tell you from personal experience, they are top notch and stand behind their products.

I had a great experience working with the people at TTL. They were responsive and went out of their way to procure some items they don't usually sell. Good prices, good people, good service. I am perfectly satisfied. (Turntable, turntable upgrades and accessories, phono amp, CD player)

If you live outside of the US don't bother buying from this company. They will expect you to pay shipping which is equivalent to cost of the vinyl.

Sold defective turntable that was broken. Lied about returns and took off HUNDREDS of dollars off return. They sold defective item, and yet have the audacity to take away hundreds of dollars from you and make you pay another $100+ in return shipping. No accountability or responsibility, trust me and buy from Crutchfield or other reputable establishments, not this scam.