Turntable LabReviews of turntablelab.com

I tried to return a pair of defective speakers that coat me $700+ which one is not as loud as the other & they emailed me back saying all sales are final. What a scam! I should have researched this fraudulent business before buying their junk!

I purchased this item in error from Turntablelab. When I received it, I realized my mistake, and emailed the company explaining my error and asking them to please let me send the product back. They requested an order number, then they asked if I was returning it for a refund, store credit or exchange, and I said I wanted a refund. From that point on, I heard nothing from them, and they wouldn't respond to my repeated attempts to contact them. meanwhile their 30 day window to return has expired.

They don’t know their products. Bought most expensive TT they bought it from another vendor which is fine but not their warehouse as they said. When I explained the critical limitation they had no idea clearly they do not test what they sell. In return status they seem like decent people so we will see. I have to pay to return. Lots of time spent not sure why I wanted to try them when I usually go to my audio store. We spent many days talking about my equipment. They are not high end. I will still buy vinyl from them. I just got pissed cause you get excited then I have to start over.

This business is a SHAM! Ordered $109.xx from Turntable Lab and they sat on it, never sent a tracking number. Called and got a person that could care less my order was placed 5 days before and still hadn't shipped. Give me a break. The reviews for POOR customer service here are REAL. If you want something, buy it on Amazon, don't bother with this business.

I was looking for a new turn table and speakers. Let's just say Turn Table Lab didn't disappoint. Everything came packed super solid and was full of goodies as well. My only complaint could be shipping / processing. They do have 2-5 days for processing so add that to the shipment and it is definitely not the fastest service. Overall i would say this was a fantastic experience and would definitely use them again in the future

Got a few reaction figures... They got here fast. They were perfect... I'm super happy with them

I ordered 4 records from them and their jackets arrived mildly damage; corners are dented and sides of the sleeves have slits in them. Thankfully the records themselves arrived in good condition and have great sound quality. I'm not sure whether I got unlucky with the shipping or TTL's packaging doesn't protect the records properly. From what I remember the packaging was just a tad bit too big so the records might have shifted around during shipping, resulting in such damages. I've written a couple of reviews for 2 particular records on their store page and have not appeared there yet. It's been almost a week since I written them by the time I'm making this review and I'm starting to think TTL isn't very reliable of a record store. All their public reviews in their website only have 5 stars, which I find to be BS. I'm not sure whether I should keep buying records from them or not, at least until they respond to me somehow.

Ordered a replacement “Official Audio Technica” turntable power supply and was sent the wrong one. When I reached out to customer service they assured me it was the right cable, despite it being the wrong brand and the wrong amperage. What they sent me was a cheap Chinese power adapter that doesn’t work, has no branding whatsoever, AND can be purchased on Amazon for 1/8th the price that I paid. Unwilling to admit their clear mistake is what kills it, for me personally. Also any electronics business should have basic understanding of why a lower amperage plug than required can be catastrophic to electronics. But to be told I’m wrong, as the customer? After receiving the wrong brand AND wrong amperage plug? They’ve lost my business for life. I recommend staying far away from this business.