Turntable LabReviews of turntablelab.com

Contacted support. Perry initially provided incorrect information about cartridges and based on that I put my order through only to have to cancel it once corrected info was provided. Imagine it had shipped and only then I would find out that the wrong cartridge had been provided? I'd have to go through a whole mess of contacting customer support, shipping it back out, etc. He also mentioned photos for the listing but there were none specific of the actual item being sold so no way to actually verify the condition, and it's misleading. There is an alternative for sale but at only $100 off (only a 4.3% discount) for an open-box is hardly a deal, especially when questions about 9/10 rating are answered vaguely as: "Generally, the 9/10s are like-new, sometimes the box was opened and nothing was touched." Generally does not help; I need to know specifically, especially when it comes to high-end audio equipment. And again, that insignificant discount hardly represents an appropriate deal.

They don’t know their products. Bought most expensive TT they bought it from another vendor which is fine but not their warehouse as they said. When I explained the critical limitation they had no idea clearly they do not test what they sell. In return status they seem like decent people so we will see. I have to pay to return. Lots of time spent not sure why I wanted to try them when I usually go to my audio store. We spent many days talking about my equipment. They are not high end. I will still buy vinyl from them. I just got pissed cause you get excited then I have to start over.

I purchased a $595 Ortofon 2M Black Stylus from TTL in July. The suspension on the stylus may have failed and Ortofon recommending sending it back for replacement which I did. I received the replacement stylus in an open unsealed container and was told it was a new replacement. It did not appear to be new and was identical to the one I had sent them and even dragged on the record like the one I had originally sent. I reached back out to customer service and got no response. So I reached out to Ortofon directly with photos and they confirmed the stylus was faulty and immediately had me send to them for replacement. Unfortunately my experience with Turntable Lab was not what I had expected or hoped.

I ordered two vinyl records. One for a friend, one for myself. I only received one but charged for two, plus $10 shipping.