TurmerryReviews of turmerry.com

Similar to another reviewer, I placed my order on May 8th and still have not received notification of my order shipping yet. The website clearly says receipt of items is between 5 - 7 days, with most items shipping same day; it has now been over 15 days without any notifications. I had to follow up twice only to be told no updates and that it would be shipping soon...yeah right. Promptly canceled my order as there are so many other competitors who offer the same product. One star for promptly answering my emails, but too bad they were not informative or transparent.

I made a purchase on 04/13. It said that the product would be in stock on 04/20. After 3 weeks of my purchase I contacted them about an update about my order they said I would have to wait 2 more weeks, which I was okay about it. Passed 3 more weeks waiting. I visit the website for the same product I had bought and they stated a same shipping day which made me assume they already had it on stock. I had to contact them again about it and they said it would be on stock around 05/15 and that I would receive an email with the confirmation of the shipment. It never happened! I feel very mislead. Also the fact that I had to ask (politely)for an update just shows a lack of transparency and commitment to their clients.

Amazing!! Literally the best purchase I’ve ever made!!! I was amazed how fast our mattress topper was delivered! I tried another reputable mattress topper in the past and it did not help with my chronic back pain so it was a big waste of money so I was very skeptical to make this purchase. I spent probably over 10 hours researching what mattress topper I should get and chat gpt helped me decide to choose this one. It was very expensive but not compared to many others that offered the same type. With the 120 night sleep trial and their warranty I decided this was the best company to give a try. I even emailed them because I wasn’t sure I made the right choice with the firm option I chose, but they told me it sounds like I made the right choice and if it doesn’t feel that way I have 120 days to make a return or exchange. They delivered so fast!!! Within just a couple days our mattress topper arrived. I opened it right away and put it on the bed. The next morning I woke up for the first time in like 4 years with zero back and hip pain!!! I was in shock I kept telling my husband omg that was the best sleep I’ve had in a long time! If you experience chronic back pain like I did, I’m telling you this company will not disappoint! It will be the best decision of your life to purchase their products!

I absolutely have loved all of my experiences with this company. I’ve had zero complaints about my products, but what has stood out to me is the outstanding customer service I receive over and over. I’ve reached out to them several times and I am continually met with kindness and grace. I feel this is such a rarity in companies today.

Excellent customer support helping us exchange pillows!

From the moment we received the mattress, I had serious concerns about its comfort and support. The ends noticeably sag, and when lying on the mattress it does not cradle the body as expected. The head area feels unusually high, the center feels saggy and unsupportive—particularly through the mid to lower back—and the foot area feels oddly elevated. In addition, the edge support is extremely poor. Sitting or lying anywhere near the edge makes it feel as though I will roll off, which forces me to stay rigidly in the center of the bed and prevents full use of what should be a king-size sleeping surface. What is most concerning is that these issues were present from the very first day. I am 5’1” and 110 lbs, so the sagging in the center is especially troubling and does not make sense given my weight. After just one night on this mattress, both my husband and I woke up with back pain. I have not had back issues in over 10 years, and after sleeping on this mattress I was in significant pain. I wanted to return the mattress immediately, but my husband encouraged us to continue using it due to your trial requirements, hoping the issues would resolve over time. Unfortunately, they have not. In fact, the situation has worsened. I now dread waking up in the morning due to back pain, and I dread sitting on the edge of the bed just to put on my socks because the sagging edges make me feel unstable. The stupidity is they encourage you to trial it for three months and at that point you cant even figure out how to return such a heavy piece. So then you are stuck. If you make the mistake of buying this and its awful, and it will be AWFUL please return it immediately. We regret purchasing this mattress sight unseen. While we have successfully purchased mattresses online in the past, this experience has been entirely different. We still own our previous mattress, which is approximately 15 years old, and it feels far more supportive and stable. We upgraded to a king size, which is the sole reason we purchased this mattress, yet we now find ourselves competing to sleep in the guest bedroom because the old mattress provides support and does not cause pain. DO NOT PURCHASE TURMERRY!

Great company!

hands down the worst, most expensive pillows I've ever purchased. Yes, they did arrive. Yes, they allowed me 1 exchange. No, they would not allow me to send the new ones back. Oh man. I can't even begin to describe how terrible this product is.