TurmerryReviews of turmerry.com

I ordered a pillow last week and I received it two days ago. Turmerry sent me the wrong pillow. I was supposed to get a king size medium latex pillow and I received the king size soft, latex pillow. When my Homecare nurse brought it up to me and we opened it up. I thought that it was the right pillow at first and when she pulled the one I purchased out of the closet February 15, 2024, which was a king size soft, latex pillow. It was the same one. The representative Courtney made me feel bad saying I couldn’t ever return anything after this time because you can only have two returns, and I guess that they consider them sending me a wrong pillow is a return on my behalf when they are the ones that sent me the wrong pillow. They told me I can donate the pillows but like I told him I am disabled and I’m bedridden and what if I don’t have someone to donate it for me and they said I have to cut the pillow up but take pictures of cutting the pillow and send it to them before they can send me the pillows. I can understand that for the first one because that was my mess up. I didn’t know their latex quality except for a little pillow but you can’t really go from that. But the second pillow the one I just received a couple days ago that’s their mess up that’s not mine they sent me the wrong pillow, I had somebody from Turmerry call me her name was Courtney and I might’ve asked her the same question over again, but I’m autistic and I didn’t understand. I was thinking about purchasing a mattress from them but I’m not sure now because I’m having issues with returning a pillow that they sent me the wrong pillow. It’s not the one I ordered. I’m having issues because they don’t understand me. I like the quality of latex latex feels nice. It doesn’t really stink and you get your delivery pretty fast. I just wish I would’ve got what I ordered. Follow up Turmerry fixed my issues I had with my pillows and are sending the correct pillows. Thanks you Turmerry

first, the natural latex smells and feels good - it was delivered quickly and easy to cut down to fit my lumpy old futon perfectly - then i slept on it - it was amazing - i slept deeply through the night and woke up with aches and pains from years of ranch work GONE which continues to surprise and delight me - thanks for a wonderful product Turmerry!

Very comfortable, we use our topper & waterproof cover over our lovesac sofa/bed. Love the softness of the 3” topper, not hot at night as I thought. Customer service was great, response time super quick. Only 1 issue, after 7mo noticed a crack across the underside center. Most likely caused by the crease of the sofa cushions, even with a sheet beneath the topper still had a tear. Will check with company how to repair it, love, love , love this topper, even with this issue. Really super company!!!!

I'm giving this company five stars because I do want them to do well, and I really appreciate them being on point with providing customers with GREAT quality organic products. Their customer service is also really great, and they are good at getting back to me WHEN I email them. However, they don't seem to have any mechanism for letting you know when a product is delayed. So one is sitting there for weeks, if not months, wondering what is happening. They should also indicate on their website when something is not in stock. So, there is lots of room for improvement.

Topper came quickly. It was compressed for shipping, no big deal. Getting the tape off, without damaging the mattress topper, was a trial in patience. No odors or issues, seems ok, I do question it’s durability. It was purchased for our Teardrop Camper bed, we only sleep on it about 40 nights a year.

The website said most items ship same day. No indication that the mattress was back ordered or out of stock. It’s been 3.5 weeks and still no shipping notification. Customer service is prompt in replying however for two weeks in a row I’ve heard the mattress will ship tomorrow or the next day. I havent had a company take the money at order and not ship the product for this length of time. Setting the expectation up front and billing the customer upon shipping would greatly improve customer experience.

I’ve had a medium firm organic latex mattress for a few years. Lately my hips were so painful that I decided to try a topper to see if adding some squish would help alleviate the discomfort. I tried a 3” polyurethane topper: it was typically too warming and had that molding-to-the-body quality that is claustrophobic to me. I discovered Turmerry online; I ordered easily, and at a very reasonable price, a 3” organic latex mattress topper, which arrived within a little over a week. There was no problem even though we live in a deeply rural area. The cushioning of the topper is perfect and I’m enthused that my physical wellbeing is improving because of it. I also have very much enjoyed supporting a company that is using organically grown, sustainable resources.

Turmerry does not have the capacity to produce mattresses for delivery in less than two months. They run out of materials, their production unit does not function efficiently, they cannot fulfill my order even after 2 and a half months and are not able to give a date when it will be shipped. I have never encountered an online business that charges over $1000 for its products, takes a customer's money and cant fulfill an order for over two months. Do not purchase your mattress from Turmerry. There are other latex mattresses that are available that will deliver within 1 week.