The D.
Beware
It's a scam! BEWARE TurboTenant does not have the tenants best interest! Look at their Better Business Bureau reviews! They have not settled an disputes, and all the complaints are similar. The Tenant pays for everything that landlords are not obligated to respond, you'll be lucky if the property your interested in is available! TurboTenant wil l refer you the payer to Trans Union if your interested in knowing what your report says. That's if they obtain a report at all. I paid and heard nothing from anyone except for the email from turbo tenant that they charged me and allegedly sent the report to the landlord. $45 is steep when your paying application fees per landlord.. $45 only covers one landlord. If your interested in other properties you must pay another $45 subsequently! Turbotenant will argue that you should speak with the landlord first before paying. Who's to say they aren't the same source? Turbotenant has no accountability! Don't use this service! Youn will turn up disappointed! I'm surprised at the reviews below. Theye must all be on. Staff!!
Response from TurboTenantJan 13, 2021
Hi Dean, We are sorry you feel that our services were dishonest, and we appreciate you taking the time to share your thoughts. I do want to use this opportunity to clarify a few things - TurboTenant is not a listing service or a property management company. We provide tools for landlords to use for their rental process, such as screening reports, but we do not control how landlords handle communication with applicants. We always encourage renters to talk directly to the landlord prior to filling out an application and paying the application fee to avoid these situations - if the landlord requested a screening report, the fee is only used for tenant screening services such as a background and credit check through TransUnion. We are sorry the landlord did not communicate properly with you - the reason our fee is nonrefundable is due to the fact that we pay out of pocket to third party companies. In some cases, if it meets our criteria, we can refund application charges. Please read more about this at the following link where you can also apply for a refund: https://www.turbotenant.com/refund-request/ Hopefully, this clears things up more. Again, thank you for sharing your feedback. Best, The TurboTenant Team