AshD
Doesn't seem like they care about customer support
Really upset at the fact that they don't have a proper customer service team. I would have considered using their services but after my experience with just email after email sent and no response. I would never give them my money. I posted a house for rent. They emailed asking me for additional information i.e. utility bills or property tax. Since this is an ADU I sent over the utility bills I have in my name. After I had sent them what they requested they suspended my account. I contacted them 3 times via the email they provide to assistance as I had sent them what they needed. Absolutely NO response. I had an issue with apartments.com and they responded so quickly, I was surprised but in a good way. I guess I will use their services since TurboTenant can't be professional and respond to emails since they don't have a phone number available on their website.
Response from TurboTenantJun 5, 2023
Thank you for your review. Phone Support is available to our Premium Plan subscribers, and all messages to Customer Support are responded to within 24 hours for our free users. I wasn't able to find an account using the information provided, but would be happy to investigate further if you can provide your email.




