TurboTenantReviews of turbotenant.com

TurboTenant has been a frustrating experience. The app has an issue where payments can appear as though they have successfully processed through the app when they actually have not. As a landlord, I have received payment two months in a row in my bank account, only to have the funds later removed due to this glitch. When this happens, tenants are forced to wait 10–15 business days for the funds to be returned before they can attempt payment again. This creates unnecessary delays and leaves landlords waiting even longer to receive rent. Customer support has also been difficult to reach. When I was finally able to speak with someone, there was no effort to expedite the process or provide any credit toward the membership fees paid. Only that they would pass along the information to the team (because that helps). I would not recommend TurboTenant to other landlords, especially those managing multiple properties. Reliable rent collection is too important to deal with recurring payment issues and limited customer support.

It is incredibly frustrating to be forced into a new software system, especially when it lacks basic automation like calculating monthly utility totals. Having to do manual math defeats the purpose of paying for property management software in the first place. I deeply wish we had been given a 90-day notice to explore alternative companies before our accounts were sold away to TurboTenant.

Easy to use and keeps me on top of my tenants. they like the ease of the portal as well.

Turbotenant helped me get my rental information to the general public. They are easy to work with, helpful staff and offer various ways to promote your property. I recommend them and would surly use them again

Renter Beware! I responded to a rental listing and was forwarded to turbotenant.com to submit my application. They charge you $40 non-refundable and it doesn't matter if the landlord's listing is real, available, alive, responsive, under no circumstances will they refund your money. After my report was supposedly delivered, I called, emailed, etc. for 5 days straight and did not receive any response form the landlord. I told TurboTenant to charge the landlord. Clearly they have an account with them. TurboTenant said, no, we incure charges we can't recoup when we run a check on you. So! I'm fine if I get any response or a rejection from the Landlord, but if they are AWOL then charge them, NOT me. You could get go through many many applications without ever hearing from a landlord. That is ridiculous. Don't support this company. Find somewhere to live that doesn't use them.

Explanations and help were great and it was straight forward and fairly easy to use even by someone who is tech challenged. The reason I did not give you 5 stars was that I was unable to talk to a real, live customer service representative like I can with Apple Customer Service.

The people are wonderful, very helpful; and respectful. They are the best, keep up the good work; Gblss.

We have been using Turbo Tenet for over a year with one property. Now we are adding another to our account. Great partners for managing the tenants.