Tulle & ChantillyReviews of tulleandchantilly.com

My bridesmaid contacted costumer service with her sizes saying that she wanted to order the size right above hers so that she knew it wouldn’t arrive too small and she was assured that the size would fit fine. When it came too small and the top was sewn incorrectly she contacted them hoping to replace the product with the larger size. They told her that it would be easier to take it and have it altered and they would cover the costs. After taking it in and having it altered for $80 they only offered her a $40 refund (and that was after their first refund offer at a lower number) they don’t care about rectifying issues with a costumers order and it’s really sad. They would rather spend weeks emailing back and forth with you than just giving a refund or letting you exchange a product.

ordered dresses. Didnt hear from them in a month. Dresses never came. Then they tell us they never recieved payment. Then they go on vacation for a month ( chinese) and wont make the dresses until they come back. DONT DO IT.. order from a reputable place!!!

Returns are not possible

It was a nightmare working with this company. The custom dress I ordered for my bridesmaid was terrible and she couldn't even fit her arms in it. it took me 40 emails, a post on instagram, and two terrible reviews to finally get the company to care. they weren't going to refund me even though the dress was unwearable for ANY of my bridesmaids because of how poorly it was made. Finally after filing a dispute with my credit card company and leaving reviews, they are refunding me as i deserve. Now i can actually get a dress that will fit and look as expected from a different company.

I ordered three bridesmaid dresses from Tulle & Chantilly and they turned out beautiful! Sophie answered me all questions and helped me to choose right sizes! The dresses arrived within in one month and they fit perfectly. My bridesmaids love their dresses so much. Would recommend this company to my friends!

Do not use this company! Their return policy is ridiculous. You have two days to request a return, so good luck distributing dresses to your bridesmaids within 2 days. I sent my current measurements and asked to be sized up to a 6-8 month maternity (which they said they could do on the website) and they added THREE INCHES to the waistline of my current measurements. I requested a refund due to their inability to size up properly and they said "custom dresses are not returnable and it is unfair of you to ask to return it to us now". Unfair of me?! No, because of them I have to spend $80 on a skirt, and order an additional skirt from an American bridal shop who knows what they're doing, not a phony Hong Kong factory.

After placing my order I received an email that said they 'we will have to check if we have enough time to finish your dress'. I was not comfortable with this and canceled my order and purchased my dress somewhere else. They kept offering me a discount or rushed shipping and i continued to state that I am cancelling my order. After 2 emails confirming my cancellation my credit card was charged and they have not been in contact since. BUYER BEWARE! edited 1 month later: My money was eventually refunded in full after I posted this review and reached out to their social media accounts. I was asked to remove this review however it is an accurate portrayal of my dealings with this company. I still wouldn't recommend.

The employees knew I had a deadline and responded promptly to all of myself and my bridesmaids' questions and got the dresses rush shipped and they arrived in 7 days !! Very pleased and satisfied with this company and would 100% recommend to use them for bridesmaid dresses.