Tulle & ChantillyReviews of tulleandchantilly.com

*Edited* I did change my rating. They did reach out and offer to refund some of the cost of the alterations. I appreciate that gesture. However, even that process was drawn out and overly complicated. I personally still recommend going to a bridal shop, out of general principle, but if you have the time to pay very close attention to the details and allot time for alterations, tulle and chantilly does have some pretty dresses. BUYER BEWARE!!! I ordered 2 bridesmaid dresses for 2 separate weddings from this company. Neither dress color matched the swatches -One color was "sage" and the swatch was sage- the dress is bright mint green. The other was "wine" which looked like a beautiful summer red on the swatch...its burgundy. . Sizing was WAYYY off. - Basically had to have a seamstress reconstruct the dress. - She said it looked like they put one size bodice on a different size skirt. - Hem line was horrible. It was longer in front than in back. Another bridesmaid had hers hemmed as well (after giving them her measurements and hight - she's 5'1' BTW). The seamstress had to take 8 inches off of her hem, and had to re-hem mine so it was straight and didn't look like a 3 year old did it. Took FOREVER to get the dresses. - 1st wedding is in May (ordered both dresses at the same time). Ordered the dress is Novemeber, received it in April. Customer service was terrible. - When the first bridesmaid dress arrived for the bridal party, we realized the green was horribly off. Bride contacted customer service and was told we could not return the dress and the ones that were still "processing" could not be changed. - It took 5 of the 8 bridesmaids repeatedly emailing the company to even get our dresses in time. Theres a reason they do not allow reviews on their facebook page....this is it. Save yourself and your bridesmaids a headache and worry- go to a braidal shop and get your dresses. We all paid almost $200 per dress and they are so not worth the money. Oh! And there are NO labels in the dress- no fiber content- no country of origin- no care instructions. NOTHING. Not even the brand logo.

Good evening dear Sophie De Latte, I would like to tanks you and all that stuff that cooperate to made m y dream reality. The dress was just perfect for me , I couldn choose better design and material then that one ! After the super easy fix on the back , done ready to wear perfectly !! I recive congratulacion about the dress and how it was fit me all the time from family and friend !! Excellent customer service follow by Sophie, her words really trustfully . I pay the $ 20 extra just to be sure to recive the dress in time, and after 20 days I got it by DHL right at my home here in Costa Rica, I could follow the shipment with no problem. Again Thanks for ever and ever ...fill free to share and post my wedding picture .... With LoVe Loredana & William

We ordered the { Marsala Tulle Skirt for Bridesmaids } from Tulle and Chantilly after searching various places online. I was a bit hesitant about doing the online ordering (with needing to do our own measurements, and not being able to see it for quality), but the skirt was great. :) I emailed Tulle&Chantilly before I ordered with some questions regarding colours. They were helpful and really nice to work with. The skirt fit well and we are happy that we chose Tulle & Chantilly!

I ordered two dresses for my bridesmaids. They arrived in one month! The dresses look very beautiful and fit perfectly. The wedding is nearby and I am so excited!

The customer service is great! I received quick responses through email and they also notified me on the day my dress was suppose to arrive! My dress fitted nicely and looked exactly how it did in the picture displayed!

I NEVER give reviews, let alone bad ones... but I want every bride out there to be aware!!! I am the maid of honor and ordered my dress before we ordered all the girls dresses (to make sure we liked it). Thankfully we did this!! It fit SO wrong! The sizing was beyond ridiculous. They may as well have had a three year old make it. I have never laughed so hard in my life at how poorly something fit. First off let me say there are now 39 emails between me and costumer service. They are relentless! But so am I. I asked for a refund and they sent the automated "if you want to return it, please send it back, we will check it and then decide on your refund". ARE YOU STUPID?! No I will not send it back just to find out you won't give my my refund. May I say, they NEVER say when you order that if you want to return it, you may only get half of your refund only AFTER you've dealt with the worst costumer service of your life. So, trying to work with them, I sent them pictures of the dress being measured and it's off by 3-4 inches in every direction! They emailed me back saying it's wrong and they still want me to send it back. I finally gave up and told them I am reporting them fraud to my credit card company and all of a sudden of course they want to work with me. I am not replying to any more emails... I am getting my money back through my credit card company. 39 emails between me and costumer service is BEYOND unacceptable. PLEASE PLEASE PLEASE DO NOT order from them. YOU WILL NOT be treated correctly in any way, shape, or form.

Ordered $1300 in bridesmaids dresses. 1. Fabric swatch I ordered does not match the color of the dress ordered 2. One dress is longer on one side than the other. 3. One dress is higher in the back than the front. 4. All of the dresses were customed measured and all came incorrectly sized. All huge. 5. Company is terrrible with responding to emails and is not offering a refund. Will be reporting them to the Better Business Bureau.

I recently ordered a "custom" bridesmaid dress from on Dec.20/2016. I followed all their measuring tips, watched their videos and had someone else measure me. I paid for the dress and received it 2 weeks later. The dress did not fit, the top was too large and the bottom too small. Like they reversed the sizing or something. I reached out saying it didn't fit, she got back to me saying the measurements were correct and said I should have it altered at a local seamstress. She also suggested I would pay to send it back to her, then pay $100 for her to fix it and pay to have it sent back to me. I asked for a refund or something back considering they didn't make the dress I needed. They said no, it was custom and they wouldn't be able to re-sell it. None of which is mentioned before you order a custom dress. In end, I'm stuck with a dress that doesn't fit, had to buy another one, and was refunded "$20 USD". Awful service. DO NOT ORDER FROM THESE PEOPLE.