Sonji B.
They have charged my card for 2 months…
They have charged my card for 2 months and I have yet to receive the prescription. I asked for a refund and after $553.15 charged to my card, I am told I cannot get a refund, but I can speak with a provider (spoke with one in February) to "try" to get the medicine shipped to me - since I cannot get a refund - and they admitted all of this was a miscommunication on their part. Again, it is almost April and I am still waiting on a shipment from February.
Response from ShedMar 27, 2026
We’re sorry for the frustration and understand your concern. An active subscription is required for medication to be processed and shipped. If a provider does not approve a prescription, a refund is issued as soon as possible. If you need help booking your appointment with the provider please reach out through your patient portal so we can get that booked ASAP!