PureStreamReviews of trypurestream.com

Order 11759 original order 9485 After finally shaming the company enough, I got a response that was hopefully from an actual human. Finally agreeing to replace the defective fountains. Unfortunately both replacement fountains leak as bad or worse as the originals. I have disassembled both fountains and cleaned and reinstalled the silicone stopper several times, with no improvement in the leaking. I have both fountains set for 12 hour refills, and the drain tank on both are full in less than 2 days. I want to support small businesses whenever I can, so I gave it a try in hopes that I just got 2 bad fountains, now I have 2 more defective fountains to throw away.

This is the first fountain that my kitties continue to drink from! They would like the previous ones initially, but then stop drinking from them, likely because they knew that bacteria was starting to grow in them. Despite cleaning the prior fountains and changing the filters, they were impossible to keep clean. The Pure Stream fountain truly keeps the water that my babies drinks clean and they can tell! I had a problem with one of the fountains that I ordered and the manufacturer responded to me quickly and helped with a replacement. Excellent customer service!

The AquaOne fountain is a basic product with only one functionality: dump and refill the dish in certain intervals. It has a major design oversight, where it does not refill the dish when the dish is empty, as there is no sensor which can detect the dish water level. Their recommendation was to set the refill interval at the lowest time and to manually refill by pressing the power button. The product is also of poor quality and construction, where the tanks are thin and flimsy with sharp edges at the opening. The components are basic and reassembly is an incredibly tedious task. There are magnets to align the tanks but they do not assist in any way to align the top cover assembly with the tanks. For it's cost it should have a bottom plate, for the tanks to be seated onto and for aligning the reassembly. Overall, the value of the AquaOne fountain does not reflect its >$150 cost. Despite how the fountain is marketed, it's not thoughtfully designed and is cheaply constructed. I have requested a refund and will see how it goes.

Customer service is excellent.

Person that helped me solved the issue and was very polite and nice on the phone.

We have 3 Maine Coons and although they have several fountains I always worried about how clean their water was. Pure Stream has solved that issue and I am now hoping to transition their other fountains to Pure Stream

Our foster kittens love this water fountain. Since they like to sit on top and use their paws in it, it is great it will empty, clean, and refill with clean water. Our big kitties are not sure yet.

Absolute garbage. Great concept but for the money they cost and to get 2 of them and then they don’t work on day 1, it is very disappointing. The clean water flows right into the dirty tank and empties out in minutes. It doesn’t seal as it should. Plus, there is ZERO customer support. No one gets back to you and I’m convinced the company is a SCAM! I have been reaching out to return them and get a refund and have not heard back from anyone.