Natalie
The diffuser and the scents are great…
The diffuser and the scents are great themselves but the scents always arrive late or you don’t get one the scents because they’re sold out but they don’t tell you. You can’t reach their customer service ever. It’s been a pain to get in touch with the company. Really unfortunate having this experience.
Response from PuraOct 3, 2023
Hello, We genuinely appreciate you taking the time to share your feedback with us. We want to extend our sincerest apologies for any inconvenience you may have experienced due to shipping delays associated with your Pura order. We understand how frustrating such delays can be, and we're truly sorry for any disruption this may have caused to your plans. Your feedback is incredibly important to us, as it helps us identify areas for improvement within our shipping and delivery processes. We would like to make things right for you and ensure that your concerns are addressed. To facilitate this, we kindly ask you to reach out to our dedicated support team at [email protected] and provide specific order information. This will allow us to investigate the circumstances surrounding your order and work towards a resolution. Please be aware that, at this time, Pura does not offer phone support. However, our email support team is committed to assisting you promptly and effectively. At Pura, we are committed to providing our customers with the best possible experience, and we deeply regret any inconvenience you may have faced. Your satisfaction is our top priority, and we genuinely appreciate your patience and understanding as we work to rectify the situation. Thank you for bringing this matter to our attention, and we look forward to assisting you in resolving it to your satisfaction. Warm regards,