Diane H.
Although I do like the product itself
Although I do like the product itself, the app is garbage. Constantly freezes, barely ever loads, doesn't save changes...it's a nitemare. And, yes, I've deleted it and reinstalled. Problem is device won't run without scheduling it in app. May be sole reason Not to buy. .
Response from PuraOct 3, 2023
Hello, Thank you for reaching out and sharing your experience with our Pura mobile app. We are truly sorry to hear that you've encountered issues with its functionality, and we deeply apologize for any inconvenience this may have caused. Your feedback is of the utmost importance to us as it helps us identify areas for improvement in our app. We are committed to making your experience better, and to assist you effectively, we kindly request that you contact our dedicated support team at [email protected]. Please provide specific details about the problems you've encountered, such as error messages or any particular functionality that isn't working as expected. This information will enable us to investigate and work towards resolving the issues promptly. Please be aware that, at this time, Pura does not offer phone support for app-related issues. However, our email support team is fully equipped to provide you with the assistance you need. At Pura, our goal is to provide you with a seamless and enjoyable mobile app experience, and we regret any frustration you may have experienced. Your satisfaction is our top priority, and we appreciate your patience and understanding as we work to address these concerns and enhance our app's functionality. Thank you for bringing this to our attention, and we look forward to assisting you in resolving these issues to your satisfaction. Warm regards,