Sandy
Terrible
Terrible, terrible customer service!!! You can only live chat… what a waste of time that is. I have had five Pura devices for about a year and when they work they are great but there are WAY too many bugs and that makes it very frustrating and not worth the hassle for the price. I obviously know how to operate the device that I’ve had over a year but the bugs the company has happen WAY to often and don’t expect to talk to anyone
Response from PuraOct 3, 2023
Hello, We sincerely appreciate you taking the time to share your feedback with us. We're truly sorry to hear that your experience with Pura fell short of your expectations, and we apologize for any inconvenience you may have encountered. Your feedback is valuable to us, as it helps us identify areas where we can improve and provide a better service to our customers. We would like to make things right for you, and to do that, we kindly ask you to get in touch with our dedicated support team at [email protected] and provide some order information. Please note that, at this time, Pura does not currently have or provide phone support. However, our email support team is ready to assist you promptly. This will allow us to investigate your specific situation and address any issues you may have faced. At Pura, we are committed to delivering top-notch customer service, and your satisfaction is our utmost priority. We genuinely value your patience and understanding as we work to resolve this matter to your satisfaction. Thank you for bringing this to our attention, and we look forward to assisting you promptly. Warm regards,