PuraReviews of trypura.com

Response from PuraApr 17, 2024

Hello Mindy, We're very sorry to hear about the issues you've experienced with your devices and the understandable frustration it has caused. It's disappointing to know that both units you received did not perform as expected. We are committed to delivering quality products and it seems we have not met that standard in your case. Please allow us to look into this further and make it right. Contact us at [email protected] so we can address the connectivity issues or explore other solutions. Your feedback is crucial for us to improve, and we appreciate your patience as we work to resolve this matter for you. Best regards,

Response from PuraApr 17, 2024

Hello Denise, We're sorry to hear about your frustration and appreciate you bringing this concern to our attention. To clarify, canceling your subscription should not affect your ability to access your account or manage your device settings. You should still be able to control your devices as usual. If you're experiencing difficulties with your account or device management, please contact us directly at [email protected] or you can contact our live chat agents through our support portal. We're here to help ensure you have full control over your device settings and resolve any issues you might be facing. Thank you for your feedback, and we look forward to assisting you. Best regards,

Response from PuraMar 11, 2024

Hello Arlene, Thank you for taking the time to share your feedback regarding our scents. We're genuinely sorry to hear that your experience with the longevity of our fragrances and their pricing has not met your expectations. At Pura, we strive to provide high-quality fragrances and value our customers' satisfaction. We understand the importance of achieving a balance between quality, longevity, and cost, and we continuously work on improving our products based on customer feedback. We'd appreciate the opportunity to understand more about your experience and see how we can make it right. If you're open to it, please reach out to us at [email protected] or through our live chat feature on our website. Your insights are invaluable in helping us enhance our offerings and ensure our customers enjoy the best possible experience with our products. Thank you once again for your feedback, and we look forward to the opportunity to serve you better. Best regards,

Response from PuraMar 6, 2024

Hey Debra, Thank you for bringing this to our attention. We understand your concern regarding the fragrance potency of our products. As outlined in our FAQ, several factors can influence the perception of scent. We recommend reviewing the 'Weak Smell Variables' section of our troubleshooting page on our website at https://help.pura.com/en/troubleshooting and it may offer a solution. For personalized assistance, please contact us directly at [email protected] or through our chat service. We are committed to ensuring your satisfaction with our products. Thank you,

Response from PuraFeb 13, 2024

Hey Samantha, We're truly sorry to hear about the issues you've encountered with your Pura products. Your frustration is completely understandable, and we apologize for any inconvenience caused. We want to ensure that you have the best experience possible with our products. While it's unfortunate that you've encountered difficulties with three of your purchases, we'd like to offer our assistance in troubleshooting the issues you're experiencing. Please don't hesitate to reach out to us at [email protected] for personalized assistance with resolving the connectivity issues with your devices. Our dedicated support team is available to guide you through troubleshooting steps and provide any necessary support to get your Pura products up and running smoothly again. Additionally, we'd like to clarify that our devices are priced at $49.99 on our website, with fragrances ranging from $9.59 to $18.39, providing affordable options for our valued customers. Once again, we apologize for the inconvenience you've faced, and we appreciate your feedback. We're committed to ensuring your satisfaction and providing a positive experience with our products. Best regards,

Response from PuraJan 10, 2024

Hello Tracy, We appreciate your feedback about your experience with our product, and we apologize for any frustration it has caused you. Our aim is to provide products that enhance the lives of our customers, and we are genuinely sorry to hear that the Pura device did not meet your expectations. Your input is valuable to us, and we will take your feedback into consideration as we work to improve our products. If you have any specific concerns or if there's anything else you'd like to share with us, please feel free to reach out at [email protected]. We are here to assist and address any issues you may have encountered. Thank you for giving our product a try, and we hope to have the opportunity to provide you with a more positive experience in the future. Best regards,

Response from PuraDec 4, 2023

Hello, Thank you for sharing your feedback about the recent changes to our scent settings. We're sorry to hear that these updates have not met your expectations and have impacted your enjoyment of our products. It's important to us that our customers have a positive experience, and clearly, in this instance, we've fallen short. Our intention with updating the scent setting options was to streamline and improve the user experience, but we understand that this change may not suit everyone's preferences. Hearing that the new settings are causing your fragrance bottles to deplete more quickly than expected is concerning, and we appreciate you bringing this to our attention. Your comments are invaluable as they help us reassess and make necessary adjustments to better serve our customers. I assure you that we will relay your concerns to our product development team for review. We're committed to ensuring you have a product that fits your needs and would like the opportunity to improve your experience with Pura. Thank you for your patience and understanding. Best regards,

Response from PuraDec 4, 2023

Hello, I'm very concerned to read about your experience, and I sincerely apologize for the frustration you've faced with your orders. It's distressing to hear that you haven't received your shipments, and I understand why this would be upsetting. We take all customer feedback seriously and strive to resolve any issues as quickly as possible. It's important to us that we investigate this matter thoroughly for you. Since you haven't provided order details here, I kindly ask you to reach out to us directly at [email protected] or through our chatbot on our website. This will allow us to look into your specific situation and find a resolution. We are committed to ensuring our customers receive a positive experience with our service. Your satisfaction is crucial to us, and we're eager to get this sorted out for you. Thank you for your patience, and we look forward to hearing from you soon to address this issue. Best regards,