PuraReviews of trypura.com

Response from PuraJul 30, 2024

Hello, Thank you for bringing this issue to our attention, and we sincerely apologize for the inconvenience you have experienced with your recent order. It's crucial to us that the order process is seamless and error-free. Please note that when you checkout with PayPal, it automatically adds your saved information to the checkout. Once an order is processed, especially when it moves quickly to shipping, changing the address can indeed be challenging. We understand your frustration, particularly with the constraints of shipping methods and the limitations they present for post-purchase modifications like address changes. We are continuously working to improve our ordering and customer service processes to better meet the needs of our customers. Your feedback is invaluable in this effort, and we are taking it seriously as we consider how we can provide more flexible solutions in the future. We regret any inconvenience this may have caused you and appreciate your understanding. If there's anything further we can do to assist you, or if you have additional feedback, please reach out to us directly. Best regards,

Response from PuraJul 30, 2024

Hello Derrick, Thank you for sharing your feedback, and we're truly sorry to hear about your recent experience with our Pura Car Freshener. We strive to provide quality products and customer service, and it seems we fell short in this instance. Our products do come with a warranty period, which is intended to ensure that any defects or issues that arise shortly after purchase can be resolved. Unfortunately, as your car freshener was out of this warranty period, we were unable to offer a replacement. However, we understand the frustration this has caused, especially as loyal customers expect the dependable quality associated with our brand. We take your feedback seriously and continuously work to enhance our support to better serve our customers. We appreciate you bringing this issue to our attention, and we are reviewing our customer service policies to find ways to assist our customers more effectively, even post-warranty. Your comments help us improve and ensure that experiences like yours are not repeated. Thank you for your patience and understanding. Best regards,

Response from PuraJul 8, 2024

Hello Rela, Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by not receiving your order. Please contact our support team at [email protected]. We also offer live chat support through our website during business hours. Please provide us with your order number and any other relevant details, and we will investigate the matter immediately. Our priority is to ensure that you receive your goods as soon as possible. Thank you for your patience and understanding.

Response from PuraJun 24, 2024

Hello there, Thank you for reaching out and sharing your experience with setting up your Pura diffusers. We understand your frustration and apologize for any inconvenience caused by the setup process. Our diffusers require a 2.4GHz WiFi network for proper operation, and it appears that your current internet setup might be broadcasting on a 5GHz network or utilizing a mesh network, which can cause connectivity issues. Most modern home routers broadcast both 2.4GHz and 5GHz frequencies, but it’s essential to ensure that the diffuser is connected to the 2.4GHz network. Here are a few steps to help you resolve this issue: Check Your Router Settings: Ensure that your router is broadcasting a 2.4GHz network. If it broadcasts both 2.4GHz and 5GHz, make sure to select the 2.4GHz network for your diffuser. Move the Diffuser: Try moving the diffuser further away from your router to help it pick up the 2.4GHz band. Contact Your ISP: If the above steps do not work, we recommend contacting your Internet Service Provider to set up an additional network that only broadcasts the 2.4GHz frequency. This service is typically free and ensures your diffuser stays connected anywhere in your home. We appreciate your patience and understanding. For further assistance, please visit our WiFi and Bluetooth Troubleshooting page or contact our support team at [email protected]. Thank you for choosing Pura, and we hope to resolve this issue promptly so you can enjoy your new diffusers.

Response from PuraJun 10, 2024

Thank you for your feedback, Vic. We're sorry to hear about the persistent issues you've encountered while trying to set a second schedule and scent on your Pura device. Experiencing a "Conflict schedule" error for an extended period can indeed be frustrating, and it's concerning to hear that even with additional help, the issue remains unresolved. We aim for our devices to provide a user-friendly and efficient experience, and it seems we have fallen short in this instance. Your feedback is critical to us as it helps identify areas where we need to improve, particularly in simplifying the scheduling process on our app. While you've mentioned giving up on setting the schedule, we would appreciate one last opportunity to rectify this for you. Our technical team is here to help and may be able to provide a solution that hasn't been attempted yet. Please reach out to us directly at [email protected], and we will take a closer look at your device's specific issues. We value your patronage and the time you've spent trying to make our product work for you. We're committed to earning back your trust and ensuring a positive experience. Thank you once again for your honest feedback.

Response from PuraMay 28, 2024

Hello Anthony, Thank you for sharing your experience with us. We're pleased to hear that your initial use of our Pura diffuser met your expectations, but we are genuinely sorry to learn about the difficulties you've encountered since changing the fragrance. It's disappointing to hear that your unit is having connectivity issues, and we understand your frustration, especially when the device does not perform as smoothly as expected. We take comments about our app and service seriously and are concerned that you feel our support has not been responsive. Our team is committed to providing high-quality customer service, and it seems we missed the mark in your case. We would appreciate the opportunity to address this issue directly and ensure that your diffuser is functioning correctly. Please contact our support team at [email protected], and we will prioritize looking into your situation immediately. Thank you for your patience and for bringing this matter to our attention. We are here to help and hope to resolve this promptly to restore your confidence in our product and service. Best regards,

Response from PuraMay 28, 2024

Hello Kelly, Thank you for sharing your concerns, and we are genuinely sorry to hear about the difficulties you encountered with the gift you received from your children. We appreciate the sentimental value of such a gift and understand your disappointment when some items were missing stickers. As previously communicated, our standard policy for replacements requires an order number to verify the purchase so that we can efficiently manage requests and ensure accuracy in our support process. We realize this may be inconvenient in situations like yours where the item was received as a gift. However, to assist you further, we provided alternative methods to use the fragrance vials and offered a discount code for a free Pura brand fragrance as a gesture of goodwill. This code was intended to alleviate some of the disappointment and provide you with an opportunity to enjoy our products. We take feedback from our customers very seriously as it helps us improve our service and products. Your comments have been forwarded to our product and customer service teams for review. We are continuously working to enhance our processes and appreciate your feedback as it contributes to our ongoing improvements. We hope this resolution offers some relief and demonstrates our commitment to customer satisfaction. If there are any more ways we can assist you or if you have further feedback, please don't hesitate to reach out to us. Thank you again for your patience and understanding. Warm regards,

Response from PuraMay 9, 2024

Hello Saisangeeth, Thank you for your feedback, and we’re sorry to hear about the issues you’ve been experiencing with the diffuser gifted to you. We understand how disappointing it can be when a gift does not function as expected, especially after several months. Our support team is committed to resolving such issues and has attempted to assist you through the troubleshooting process. To proceed with a solution, such as a replacement or further technical assistance, we typically require some additional information about the purchase. This helps us verify the product's warranty status and ensure that we can provide the most appropriate support. We noticed that there was no response on your part to our request for details about the person who gifted you the item. We understand that this might have been an oversight or perhaps the information was not readily available. We are still here to help and would like to ensure your diffuser is operational. Please reach out to us at your earliest convenience at [email protected] with the required information, or any questions you might have, so we can quickly resolve this matter for you. Thank you for your understanding and patience. We look forward to hearing from you and getting this sorted out promptly. Best regards,