PuraReviews of trypura.com

Response from PuraOct 25, 2024

Hello, I’m truly sorry to hear about your experience, and I understand how disappointing it is to be waiting this long for your order. We want to make this right and ensure you receive either your order or a refund as soon as possible. Please reach out to us at [email protected] so we can look into the status of your shipment and promptly resolve the matter for you. We appreciate your patience and the opportunity to correct this. Thank you,

Response from PuraOct 30, 2024

Dear Carole, I was truly sorry to hear about the issues you encountered with your recent purchase. We strive for excellence in our customer experience, and it seems we fell short this time. Upon reviewing your case, I can confirm that refunds for the returned items have been processed successfully. We are currently awaiting the return of the diffuser to finalize the remainder of your refund. Rest assured, we are on top of this and will keep you updated as soon as we receive it. Please know that your satisfaction is very important to us, and we are here to help in any way we can. Feel free to reach out at any time if you have further questions or need additional assistance.

Response from PuraSep 20, 2024

Hey there, Thank you for your kind words! First of all, we are so relieved to hear that your apartment was saved from the worst of that situation—what a nightmare! It sounds like you handled it like a champ, and we're thrilled that your Pura diffuser could play a part in making things a little more bearable. We know how important it is to have a home that feels (and smells) like a sanctuary, especially after something like that. It’s amazing to hear that Pura was able to help you out when you needed it most. Thank you so much for taking the time to share your story! Your support means the world to us, and it’s exactly why we do what we do. We’re so happy to have you as part of the Pura family. If there’s ever anything else we can do for you, don’t hesitate to reach out.

Response from PuraSep 19, 2024

Hey Brea, Thank you so much for sharing your experience! We're truly sorry for the frustration you faced with your delivery. We completely understand how stressful it can be when a package doesn’t arrive as expected, especially after having a smooth experience with previous orders. After reviewing the situation, we saw that our team was actively working to help resolve the issue and had offered a replacement before the packages were eventually found. We're really glad everything worked out in the end! Your feedback means a lot to us, and we’ll be using it to improve our service. If you ever need anything else or have more questions, feel free to reach out at [email protected]. We're always here to help! Thanks again for your patience and understanding.

Response from PuraSep 16, 2024

Hey Elissa, Thank you for taking the time to share your feedback, and we're sorry to hear about the trouble you've experienced with your Pura diffuser. We want to make sure you’re able to fully enjoy your Pura, including both scent bays working properly. Our team would be happy to assist in troubleshooting the issue with your Pura 4 and if we're unable to resolve the problem, we will ensure that you get taken care of. Please reach out to us at [email protected], and we’ll make sure you’re taken care of. We appreciate you giving us the chance to make this right!

Response from PuraSep 16, 2024

Hey Karin, Thank you for your feedback and for your patience during this process. I understand your frustration, and I want to clarify that we’ve been actively working to provide a resolution. As mentioned previously in our email correspondence, we’ve offered to proceed with a replacement order for you but have stopped hearing back from you. We are still waiting to hear back from you on how you’d like to move forward, as your satisfaction is our priority. We are ready to help resolve this and appreciate your understanding as we work through the next steps. Please let us know how you’d like to proceed, and we will make sure to take care of this for you. Best regards,

Response from PuraSep 12, 2024

Hey Paula, Thank you for sharing your feedback. We're sorry to hear you feel this way about our service. While it's great to know you enjoyed the scents, we always aim to provide a high-quality experience across the board. We appreciate you taking the time to share your thoughts, as it helps us continue to improve. Please note that our support team is always available via email, chat, or phone within business hours. We take all feedback seriously and will review your comments carefully. Thank you again for your input.

Response from PuraSep 12, 2024

Hey Lucy, Thank you for taking the time to provide such detailed feedback. We’re sorry to hear that your experience with our products didn’t meet your expectations. While we aim to create high-quality products and offer reliable support, we recognize that your experience fell short of what we strive for. We did address your concerns through multiple responses and processed refunds for the products in question, though we understand that this resolution may not have fully aligned with what you were seeking. We value transparency and clear communication, and your input helps us reflect on areas where we can improve. We also appreciate your feedback regarding our product instructions and terms of service. The Terms of Service are designed to be accessible and are linked on our website for anyone to easily view. Like most websites anyone may purchase from they are at the bottom of the page under "Terms of Service". Your experience will be reviewed thoroughly, and we’re using this as an opportunity to enhance both our product offerings and customer support. Thank you again for sharing your thoughts—your input is crucial as we continue to refine our processes and better serve our customers.