PuraReviews of trypura.com

I was just charged over a hundred dollars for products that I didn't purchase and put me in debt like what the f pura.

I’m go I’m them 1 star. 1 week and you can’t get ahold of customer service. 261 employees my butt!!! Horrible service that alone is enough to say good bye

I fell in love with the scents on my first order of Pura, so much so that I bought another diffuser. After 2 months, the same scents literally went away, right out of the box, and even on strong…nothing!! I’m not into conspiracy theories, but my daughter bought several for her 5,000 sq ft home and had the exact same experience. My average cost for these refills was about $100, my daughters bill was much more! i was purchasing the vials every couple weeks, until i just couldn’t let myself be taken anymore. I think this is a scam!

Did not read the scent amounts correct. Completely did not recognize 2 of the $15 bottles! Only refunds i still pay almost $20 & end up with nothing! Its garbage & the management will not refund a thing! Im disgusted! Order PSI16626957..... i just sent it back today so i dont get charged $60+30 for 2 smellys. ....gaurenteed nothing gets done.

I rec’d an email from Pura saying that the magnets in their Pura 4 covers could possibly fall out and that they would provide me replacement covers for my Puras. So, I emailed them back and said that I needed three replacement covers for the three that I had purchased. I also sent them pics of my orders even though they did not ask for them. I then rec’d a response that I needed to take individual pics of the Puras and send to them. I feel like it should be their responsibility to send them since they evidently know who has purchased them and since they are the ones to send out an email saying basically that their product is a hazard esp to small children. This is just one instance of how hard it is to deal with their company. I opened my account with them to find out that they had deleted the points that I had earned without any notice them. I rec’d no notice that this would happen. They say that it’s impossible to reinstate them. Yeah right! Also, my daughter has ordered fragrances from them that arrived and had leaked. They would not refund her. Better off not to do business with them and order from other places that sell the product. They are impossible to deal with

I, unfortunately, have to agree with all of these negative comments. I like the concept and scents and had one in my living room, bedroom and car. I have had issues with every device though. And most recently my car Pura was not dispensing any fragrance, so I reached out to customer support and got the runaround on a bunch of requests, which I did, to then be told there’s nothing they can do. They don’t stand behind their product and seemingly do not value their customers.

For one my smells weren't me. Customer service SUCKS. I got hung up on. I was very polite. Numerous emails. Calls nothing. I literally just canceled few hours ago and bam huge bank charges. How am I supposed to return the diffuser in few hours? Then another unknown charges. Trying to fix quite awhile. Bank time for dispute. The rudeness of customer care besides wait is just disgusting. I'm very polite on purpose because I know for a fact nothing there fault but just to hang up after almost hour waiting talk. Don't get this if possible not a fit for you. They try to bleed you dry of cash within minutes of canceled not allowing anytime to return. I'm low income homebound disabled. Wasn't the time take my money. Sooo upset

I ordered 3 of their plug in units for my home along with several fragrances. After 3-4 months, they began to quit working. After trouble shooting, I reached out to the customer service team requesting help and possible replacements. I was given the run around and was told that it was due to poor Wi-Fi on my end. They then told me that management would be the only ones who could possibly replace my units. They told me that they would be reaching out to me as they were unavailable during business hours. It has been over 2 months and still no response. I have reached out several times and no response from management. DO NOT USE THESE DEVICES!! There are others with better customer service and more reliable usage.