OtterServing smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Otter (tryotter.com) has 588 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Dong L.
Ryan Christopher Buluran helped my store fix the issue with Doordash. He knows what the problem is and diagnoses it precisely. He saved my day. Thank you, Ryan!
Response from OtterMar 26, 2024
Hi Dong! Thank you so much for that feedback! We're very glad to hear that Ryan saved the day by helping you with your store's DoorDash issue and we'll definitely give him a shout-out! -Alex
Advisor G.
Rodel Christian Buluran helped me through 5 hours to integrate 4 stores of mine with Otter POS and Grubhub system. He was helpful, understanding, fast and productive. I also liked the accompany Rodel provided during the 5 hours of integration madness.
Response from OtterMar 21, 2024
Hi! Thanks for sharing your feedback! We understand that integrating delivery partners can sometimes be a chore but we're very glad that Rodel went above and beyond to help you. We'll definitely give him a shout-out! -Alex
Lizzie D.
Jae helped troubleshoot an issue with GrubHub not supporting nested menu selections, not only did he fix the problem he checked back in to make sure everything was going smoothly after he’d made all the changes necessary to have the app work smoothly again. We really appreciate his support and dedication to getting everything fixed up.
Response from OtterMar 21, 2024
Hi Lizzie! Thanks for sharing your feedback! We're very happy to hear that Jae went above and beyond to help you with your issues with GrubHub menus. We'll definitely give him a shout-out! -Alex
Juan
Fast response times by a real person. Thank you!
Response from OtterMar 20, 2024
Thanks for the feedback, Juan! We appreciate you leaving a review about your support experience. Looking forward to growing our businesses together. -Alex
Wok G.
Shane was very excellent and helped me resolve the problem instantly!
Response from OtterMar 19, 2024
Hi there! Thanks for sharing your feedback! We're very glad to hear that Shane was able to help you with your issue and was able to resolve it instantly. Looking forward to growing our businesses together. Thanks! -Alex
Tim
Great guy and was really helpful solving all the issues I had with the system. Carry on like this!
Response from OtterMar 19, 2024
Hi there! Thanks for sharing your feedback! We're very glad to hear that our support team was able to give you the support experience that you very much deserved. Looking forward to growing our businesses together. Thanks! -Alex
Dustin T.
Everytime I get Jae he’s quick and knowledgeable. Rockstar!
Response from OtterMar 18, 2024
That's awesome! Thanks for sharing that feedback Dustin! Jae really is a rockstar and we are glad that he was able to give you the support experience that you deserve. We will definitely give him a shout-out. Thanks! -Alex
Christopher J.
Vina was very helpful in fixing our situation and was also very kind.
Response from OtterMar 15, 2024
Thanks for the feedback, Christopher! We're so glad to hear that Vina was able to give you the support that you very much deserve. We'll definitely give her a shout-out. Looking forward to growing our businesses together! -Alex
