OtterReviews of tryotter.com

Very helpful Account manager

We were having difficulty updating our menu items on the otter. I emailed Kianna and immediately got a response explaining what I needed to do. We still had issues and again Kianna went out of her way to get us the support we needed to get this done. As a franchisee it is very important for us to be able to make these changes quickly and smoothly and Kianna got it done! Thank you so much for your help! Rick Stern FL 021 Delray Beach, Florida

Timeline for technical and customer service I have been experienced. Use your own judgement. 15 May - problem with order importing, said they were gonna do something on there end to fixed it. It did not. 17 may - contact them again with solution that menu needs to be synced. Tried and failed. 18 may - escalated to a team. 20 may - a tier 2 technician name Thamiris wrote an email saying they are looking into it. 28 may - wrote an email to ask updates.NO REPLY. 13 June - asked Customer Service again with same answer that I had to sync the menu, which I could not. 17 June - a lengthy conversation with Neil finally gave me some more information. Finally promised he will chase up the issue. 24 June - Thamiris showed up again with still investigating message. REMEMBER THIS, from 28 may I asked about update to 24 June, this was his first reply. 27 June - for 43 days, the problem finally solved. 02 July - wrote to Thamiris about compensation, no reply. 22 July - asked in webchat about compensation, was given promised a 24 hours reply. 24 July - after more than 48 hours wait, I contacted webchat again, guess what, no decision, frustrated and ask for cancellation 25 July - Just one day later, Thamiris showed up and cancelled my service straight away. I have been billed and charged monthly on the 1st of month. There is no refunds for the remaining days of the contract mentioned at all. I was not getting full service for one and half months and it took me another month to ask for a compensation which obviously they will never get money out of their pockets once they have taken. Have to give them credit to cancel the service so fast, although I have paid the bill until the end of this month. Avoid if you can, there are many alternatives.

Nikko has excellent customer service. Always efficient and effective. Thank you Nikko!

My boy Jayson Amper absolutely killed it with his customer service. His instructions were clear and he delivered them beautifully. We need more Jaysons in the world.

This is a scam. I ordered from a restaurant that claimed this “otter” guy would deliver in 40 minutes. Charged me delivery charge and tip and never got my food. Called restaurant and they said my food was ready to be picked up and they do not deliver!!!! Google clearly said this “otter” would DELIVER MY FOOD, and I got nothing yet I WAS CHARGED!!! SCAM SCAM SCAM!!!!

I apreciate Ryan for the help with integration

Nikko Diaz helped me reintegrate some broken integrations today. Now we are back up and running, and won't miss more orders hopefully!