OtterServing smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Otter (tryotter.com) has 588 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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khwaja S.
Sunny made our experience with otter great! He was quick to respond to our concern helped us gain insight on tools to enhance customer service. The whole otter team has been helpful as well!
Response from OtterApr 23, 2025
Hi! Thank you so much for your review! We're thrilled to know that Sunny and the team were able to provide you with an awesome experience. Looking forward to growing your business together. Thanks! - Alex
diprimapizza S.
if you are looking for someone who is knowledgeable, patient, and helpful, Nikko Diaz is the perfect person to go to. Thank You for all your support!!!
Response from OtterApr 11, 2025
Hi there, Thank you so much for your kind words! We're so glad to hear that Nikko was able to support you with knowledge, patience, and helpfulness. We'll be sure to pass along your appreciation to him! Looking forward to growing your business together. Thanks! -Alex
David
Azrael Was wonderful to work with over the phone. He was thorough and communicated throughout the process. He got our printer working with our Otter order manager quickly provided me with the information to resolve the issue if it happens again. Great experience. Thank you. David - Puddletown Bagels
Response from OtterApr 7, 2025
Hi David, Thank you so much for your review! We're thrilled to know that Azrael was able to resolve your issue and provide you with a great customer support experience! Looking forward to growing your business together. Thanks! -Alex
Gus R.
Mark Lendly Mitra provided with the best chat support I've had in YEARS. One issue solved after another one in minutes. Including integration. Fantastic!
Response from OtterApr 7, 2025
Hi Gus! We appreciate your review! We're happy that Mark Lendly addressed and resolved your issues and provided you with a great chat support experience. We'll give him a shout out! Looking forward to growing your business together. Thanks! -Alex
Chicken E.
John Paul did an outstanding job fixing my integration with DoorDash. Not only did he get everything working perfectly, but he also kept me updated throughout the process — something I’ve never experienced before. His communication and expertise made the whole experience smooth. I highly recommend his services!
Response from OtterMar 25, 2025
Hey there, Thank you so much for the review! We're glad that John Paul was able to provide you with a great support experience in resolving your issues! We'll definitely give him a shout out! Looking forward to growing your business together. Thanks! -Alex
Jagdimaa
GREAT CUSTOMER SERVICE BY JP. HIGHLY RECOMMEND!
Response from OtterMar 21, 2025
Jagdimaa, We appreciate your feedback. We're thrilled to know that JP was able to provide you with great customer service! Looking forward to growing your businesses together. Thanks! -Alex
Mad D.
Otter has been great for our business. Making managing numerous locations very easy. Our sales rep Sunny has been amazing in making sure we get what we need to run our business smoothly.
Response from OtterMar 21, 2025
Hi there! Thanks so much for your feedback! We’re happy to know that Sunny has been amazing in providing what your business needs. We'll give him a shoutout! Looking forward to growing your businesses together. Thanks! -Alex
Alejandro Fernandez V.
Rose always finds a way of helping me solve integration issues! Keep up the good work !
Response from OtterMar 19, 2025
Hi Alejandro! We appreciate your feedback! We're thrilled to know that Rose was able to help you resolve your integration issues. We'll be sure to give her a shoutout! Looking forward to growing your businesses together. Thanks! -Alex
