OtterServing smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Otter (tryotter.com) has 588 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Hamza M.
Excellent service! Very professional, prompt, and friendly throughout
Response from OtterJun 19, 2025
Hamza, Thank you so much for your review! We're so pleased to hear that you had an excellent experience with us. We'll be sure to pass your kind words along to the team! Looking forward to growing your business together. Thanks! -Alex
Chevail A.
While dealing with an unclear error, Tedd walked me through the solution clearly and was able to resolve my issue fast.
Response from OtterJun 13, 2025
Hi Chevail, We appreciate your review! We're thrilled to know that Tedd was able to resolve your issue fast and provide you with a clear resolution. Looking forward to growing your business together, thanks! -Alex
Kaif Mohammed K.
Very patient and enthusiastic and a good listener. I just love the way she took the call. I was a bit difficult when I started the call but she was amazingly handled me. I just appreciate the call with the dona. She’s very good with our otter system team Thank you.
Response from OtterJun 9, 2025
Hey Kaif! Thank you for your review! We appreciate how Dona handled the situation and addressed your concerns. We'll definitely give her a shout-out! Looking forward to growing your business together, thanks! -Alex
Lee's B.
Jay provided exceptional service! She was incredibly knowledgeable, had excellent customer service, and clearly demonstrated a strong desire to help me get the job done right. A true pleasure to work with
Response from OtterJun 4, 2025
Hi! Thank you so much for the review. We're pleased to know that Jay was able to effectively showcase her knowledge and skills in addressing your concerns. She truly is an exceptional support agent! Looking forward to growing your business together, thanks! -Alex
Akmal K.
The agent was knowledgeable!
Response from OtterJun 3, 2025
Hi Akmal, Thank you for your feedback! We're proud that our agent was able to demonstrate their knowledge to you. Looking forward to growing your business together, thanks! -Alex
Larry M.
Very helpful staff
Response from OtterMay 29, 2025
Hi Larry! Thank you so much for your review! We're happy to know that our staff has been helpful. Looking forward to growing your business together, thanks! -Alex
Ariful H.
Stay away from this disgraceful company. I’ve been trying to open an account with them for last few months. Every time one of them took my details and assured me that their specialised team would contact me back but nothing has been done. All I have is ticket numbers. If you don’t want to waste your time with some clueless agents then stay away from this company. It’s after the reply: they sent me a request to provide my details and replied straight away. It’s been three days, no one contacted me back since then. I don’t know what kind of people run this company. Either they are way too busy and can’t cope or the sales team is full of lazy losers that don’t want to expand the business ‘cause they get paid anyway. Disgraceful
Response from OtterMay 26, 2025
Hi there! Thank you for sharing your feedback, and we’re truly sorry to hear about your recent experience opening an account with us. We tried to reach out by calling and sending you an email, We hope to connect! -Alex
Gagan G.
Azral was very very helpful and tried to get to the root cause of the problem.
Response from OtterMay 20, 2025
Hi! Thank you so much for the review! So glad to hear that Azral was able to address the problem and was helpful with the process. We'll definitely give him a shout-out! Looking forward to growing your business together. Thanks! -Alex
