OtterServing smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Otter (tryotter.com) has 588 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Celestina H.
His very helpful and patience resolved the issue.
Response from OtterJul 11, 2025
Hi Celestina, Thank you so much for the review. We're glad that our team was able to resolve your issue and showcase their helpfulness. Looking forward to growing your business together, thanks! -Alex
Ryan F.
I had a great experience working with Jay from Otter Support. He was incredibly helpful, quick to respond, and resolved my issue efficiently. Jay made the entire process smooth and stress-free. I truly appreciate his support and would definitely recommend him to anyone needing assistance. Thanks again, Jay!
Response from OtterJul 9, 2025
Hi Ryan! Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Jay. Providing fast, helpful, and stress-free support is exactly what we aim for, and we're glad Jay met your expectations. We'll defnitely shout him out! -Alex
Nalin R.
Great service!
Response from OtterJun 30, 2025
Hi Nalin, Thank you so much for the kind words! We're really happy to hear you had a great experience with our services. Looking forward to growing your business together, thanks! -Alex
David L.
Marlon is proactive, professional, and very sharp. In my opinion, he’s one of the strongest members of the Otter team, if not the best. He resolves any type of issue quickly, efficiently, and without errors.
Response from OtterJun 27, 2025
Hi David! Thank you so much for your kind words. We're delighted to have Marlon on our team, and we're thrilled to hear that he was able to resolve any issues promptly and provide you with a great experience with Otter. Looking forward to growing your business together, thanks! -Alex
Rajesh R.
Excellent customer service from jay!
Response from OtterJun 25, 2025
Hi Rajesh! Thank you for your review! We're thrilled to hear that Jay provided an excellent customer service experience. We'll be sure to pass this along to him. Looking forward to growing your business together. Thanks! -Alex
shamsi's simply G.
I had a chance to work with Kianna at Otter, was very helpful and resolved my problem very quick, fast and efficient.
Response from OtterJun 24, 2025
Hey there! We appreciate your feedback! We're happy to know that Kianna was able to resolve your issues efficiently. We'll definitely shout her out! Looking forward to growing your business together. Thanks. -Alex
Patrick C.
Donnie required only 35 minutes to resolve an issue that took a previous Otter Tech Support entire team 3 hours to solve.
Response from OtterJun 23, 2025
Hi Patrick! Thank you so much for your review. We're happy to hear that Donnie was able to resolve the issues quickly! Looking forward to growing your business together. Thanks! -Alex
MASOOD
ACE WAS TECHNICALLY SOUND AND SOLVED THE PROBLEM.
Response from OtterJun 20, 2025
Hi! Thank you so much for the review. We're thrilled to hear that Ace was able to resolve your issues. We'll give him a shout-out! Looking forward to growing your business together. Thanks! -Alex
