FÜMReviews of tryfum.com

DO NOT BUY! THEY LIE ABOUT SHIPPING AND ROB MONEY! DO NOT BUY! I needed this Fum for quitting and have been waiting a MONTH for it to arrive. Horrible customer service, I legit have 32 emails with customer service about it. Had it arrive at t my local post office and it got sent back because of address input issues on fums side, another one got sent out, and now I'm flying to San Francisco without the fum arriving at all. I bought it a month ago. Absolutely absurd customer service. They guaranteed shipping twice and failed both times and now I'm leaving my location. I am very disappointed and advise everyone to find any other alternative to quit. This stressed me more than quitting nicotine. Hope Fum gets their act together. I'm now gonna demand a refund. I don't want to support a company that takes such poor care of it's customers who really need it. I will be advising everyone to stay away. Good luck to everyone quitting and may we find better companies with strong morals for meeting business needs and professionalism. 🖤 UPDATE: 10 emails later and they sent out another fum. Still hasn't arrived and I am stuck waiting the weekend to call customer service. Two shipments, neither made it, two months later. Wow, that is so embarrassing. I'm demanding my refund now and will be staying as far from this company as humanely possible. What a joke of a business. I'll be getting my lawyers involved shortly if they don't respond with a full refund. Absurd.

Do not order!! Ordered a week ago and they cannot provide a proper update about my delivery. The only message is that it is still in their fulfilment centre, they cannot locate it or provide any view on when it will be shipped. They will also not let me cancel my order. Shocking customer service!

This is a great product to help quit smoking and vaping. I just received my Fum and I'm very happy with it. I ordered it on Jan. 5th and received it 10 days later. I will order this for my boyfriend to help him quit vaping. The cinnamon hearts is a great flavor.

Absolute waste of money and no chance you will get a refund when you find out the hard way. This thing is a very expensive scam.

Horrable product and customer service. 1st it took more than 2 weeks to receive my order and after finally getting it I was sorry that I did. When you contact the company you receive a computer generated response notifying you that they got your complaint and will be reaching out to you. That never happened. Using this product is what I would imagine an old burning rubber shoe to taste like. Horrable product.

great concept however after research have concerns Medical research from various institutions have raised concerns about inhaling aromatherapy oils - can cause issues i.e throat irritation- burns - can cause issues for people with respiratory issues

It's such a disappointment to read these reviews. What a shame that the customer service is poor and the product itself is unsatisfactory.

This is the response I received from FUM. As stated, how would you know if you liked a product if you did not get the chance to try it? I'd just like to tell you that I want all future peeps who want to try this. Say your money! Their customer service is awful. I am still waiting to hear back about receiving credit on packages that are unopened. This was such a rip-off. I filed a claim with BBB and hope they have this company shut down, or a lawyer steps up for a class action suit in which I would be first in line! Reply from FÜM 2 hours ago We’re sorry to hear about your experience and appreciate your feedback. Our policy ensures the safety and quality of our products, which is why we can’t accept returns on open items. However, we understand how this can feel frustrating if the product wasn’t what you expected. We aim to provide a satisfying experience and offer guidance to help customers get the most out of Füm, including flavor adjustments and usage tips. If you’d like to give it another try or discuss your concerns further, please reach out—we’re here to help.