FÜMReviews of tryfum.com

Smells and taste like petroleum. How can someone quit anything with this product. My husband wanted to help me quit vaping and he offered me this pack for my Birthday. It cost £125. What a waste of money. This is an abuse of branding and packaging. Nice packaging, but he product itself is terrible. Smells like petroleum, and leaves an horrible taste in your mouth. Each pack comes with 3 black filters. I've opened the spearmint and white cranberry. The smell makes me vomit, and gets impregnated everywhere. The white cranberry smells and taste like petroleum... this can't be healthy. I am trying to get my money back, but because it's opened I can't even send it back (that's what they say) but legally "Legal right to change your mind: For most items bought online, you have a legal right to change your mind and return them, even after opening them. "You have a legal right to return an online purchase, including vapes, for a full refund within 14 days of receiving them if you change your mind, under the Consumer Contracts Regulations. However, due to health and hygiene reasons, most online sellers will not accept returns of opened or used products unless they are faulty. You can also return vapes for a refund if they are faulty, under the Consumer Rights Act, and you have a right to a refund rather than a credit note. "

DO NOT BUY!! THEY STEAL YOUR MONEY!! I had a surgery coming up and wanted to be nicotine free during that time.. the website says ships within a few days. Well I kept waiting and emailing them and finally the package arrives THREE WEEKS LATER. I explain that I don’t want it and would like a refund. They make the refund process extremely complicated and required me to take pictures and prove I didn’t open the product. I hadn’t and then they said I was required to send a return fee. It took them 3 weeks to mail it to me and as I no longer need the product I wanted a refund!! I agreed to mail the box back, and they want MORE MONEY to get my money back. Absolutely insane. Finally they send the shipping label without me sending their return fee… and no refund for over 2 weeks. I contact them again and FINALLY I get a refund, but only a PARTIAL refund. They took money out for “shipping.” In my opinion this is INSANE. Terrible customer service, and from reviews I’ve read now it seems that terrible customer service is the norm.

I ordered one pen and a three pack of flavors. They charged me for three orders that I didnt place with items that I never ordered totalling over $350. They will not return my money or cancel the order. Its a total rip off.

I made an order on the 2nd of October and today on the 14th it still hasn't shipped and I recieved no correspondence to say why it hasn't been shipped yet, im based in Europe and the website says its meant to ship in 1-3 days is wouldn't mind if they had emailed to explain but nothing. I emailed to ask what happened and when to expect order, no response I then emailed to say I want a refund and again no response. Terrible customer service. Just wanted to update, they shipped my order yesterday after I had repeatedly asked to cancel the order and they still haven't responded to any of my emails. It's an absolute joke of a business. AVOID AT ALL COSTS. Im editing the review in response to fum replying to my review iv emailed the email fum sent me a number of times and iv just emailed again so it will be interesting to see if they get in touch. I will update accordingly.

I think this product is an absolute rip off! Avoid for sure. Firstly why is the piece itself so expensive, nothing is luxurious or amazing about it. All the flavours are rubbish. I bought a variety pack and every single one of them is awful. Raspberry lemonade tastes like a mouthful of cloves….this product will die off. They will capitalise off of you for the initial payment, but I can’t see how anyone would continue to use it. From looking at reviews there’s plenty of people that have an issue with tastes and quality. You cannot return it, if they had genuine faith in their product they would encourage as many people to try it and offer returns but clearly not the case

I started off hating this company before I had tried the product due to the poor customer service. However I swallowed my pride and bought it anyway as I thought it would work for me. I was pleased to find it delivered within 4 days to the UK which surprised me. I think some of the negative reviews are due to expecting something that feels like vaping - it doesn’t and if you think it will you will be disappointed. It does exactly what it says it will do, and the flavours are quite strong, much stronger than I thought based on some of the reviews (breath into your mouth rather than into your lungs and it tastes much more). Anyway, since buying this, I have not vaped once and this really helps with the hand to mouth motion. I recommend use with nicotine patches, then slowly come off the patches. One thing that is annoying is you can’t change your subscription 3 cores instead of 6 cores on the website… Additionally, the Customer service does seem to have got better the last few weeks, still some room for improvement though.

Meant to be the next best thing to vaping. All it does is gives a minty taste which you can get for €1 with a pack of gum. Doesn’t give the throat hit like is says it does. I spend 150 inc duty and it ended up in the bin within an hour. Don’t waste you time or money.

Support and refund 5/5 (though I can't rate the product; this is "trust"-pilot, and this experience deserves trust). I unfortunately can't say anything about the product. Preparing the order has taken weeks, which is not great, and I ended up cancelling the order, as it's no longer needed - but there was zero hoops in doing so, and the support was very kind and fast.