FÜMReviews of tryfum.com

This company sucks. Took 2 weeks to even see the order start to move. Once I was notified of the shipment, the flavors they shipped were NOT what I ordered. I reached out to them and was informed that since I didn't choose any flavors, those were the standard flavors that were shipped. Ummm, you can't move to the checkout/payments page until you do choose your flavors, so that was a lie. No way I would have chosen the crap flavors they sent. It finally arrived and I opened it to examine the system, pretty cheap feeling, so I decided to try one of their flavors they sent and yuck. The other reviews about the flavors are dead on, chemicals or dish soap flavored. It was horrible. I started to initiate a return, nope, the system was opened, no more option to return. If you can return E cigs, why doesn't this company allow it. Oh, and there would also be a return fee if it was returned. $120 lesson learned. Stay away!

I would give 0 stars if I could. This is a classic story of overcharging for a overglorified device without taking any accountability for their lack of device quality and unreasonably high price. Combine that with nearly nonexistent customer service, unreachable by phone, and you have yourself nothing but a scam. DO NOT SUPPORT THIS BUSINESS, AND SPREAD THE WORD

I had ordered the Journey Pack (Solano ) with 6 flavour cores. The product itself is of good quality (albeit, a touch expensive). With my shipment I did not receive the 6 flavour cores I had ordered. I reached out to their support who was very quick to reply to me suggesting they would send out the missing items and would provide tracking information (Sept 27). I had no reply from them for 3 days so I replied again to inquire if there were any updates on this. I was advised that this would be sent to a 'specialist' that would assist with getting me tracking information (Sept 30). Another 3 days have passed with no communication from their support. While the product is of decent quality, I am very displeased with the lack of communication from this company. Due to opening the product I am no longer eligible to return it (I understand the reasoning), but I have no ability to return the flavour cores as they were never shipped to me (essentially theft to the tune of $80), leaving me with what boils down to an expensive fidget spinner. I am extremely disappointed as I had hopes to use this product to quit smoking, only to have them drive me to purchase another pack of smokes. Hoping this review will caution others who are looking to order directly from the company. Edit: As of October 4th, their specialist team did follow up and shipped the missing items from my package. I changed my rating to reflect this as this is a step in the right direction.

Believe the reviews calling this a scam. I placed an order in AUGUST. I have repeatedly tried to contact customer support but have heard absolutely nothing. Gave them £127 for a load of frustration and nothing else. My tracking number clearly shows its lost in the post. And they are just outright ignoring me. HONESTLY DONT BOTHER.

Received my 'journey pack' spending £114.00. The device was extremely flimsy which I was quite disappointed about after spending that amount of money. Nevertheless, I was onboard and overly positive wanting this product to be just like the makers described it. Something that would help me kick my bad habit for good. My honest opinion, remembering that I badly wanted this to work, is what a gigantic waste of money and absolute con this FUM product is. The flavours are very weak, you can hardly taste them at all. The FUM device literally does nothing, you would get the exact same effect sucking on a paper straw from McDonald's and save yourself a lot of money. Instead of helping me kick the bad habit, it just made me angry for falling for such a blatant con. I contacted FUM's support team hoping that I had a defective device and to also inform them that my order was incomplete as my toppers had been forgotten. I requested a replacement device because of course, no refunds (another sign of a blatant dishonest company) and I requested my missing items. I quickly received a long generic email (another sign that other people experience the same issues) informing me that my email would be passed onto their special team to respond to my query. I'm still waiting for that response (final sign of a dodgy, dishonest, scamming company, they've got your money, so they don't want to know). I never leave reviews, however on this occasion I would like to warn anyone out thinking of getting this product to really have a think about it first. Instead, buy yourself a pack of paper straws and suck on them instead. You get exactly the same effect as this piece of drivel without having your pants pulled down paying for a badly, flimsy made product.

This has a horrible mouthpiece ad I did not like the flavor of the cool mint. I tried 1 of my friends Mango, and although it was a different scent, it still tasted like dishwashing detergent. I would not purchase again. Sorry. My advice is if someone would like to try it, get the 1 time unit first.

I like the product and it will definitely help me quit smoking IF I can find a flavor I like. However, "customer service" is NON-EXISTENT! It's email or nothing and they promise to get back to you but never do! Flavor core packets ordered on Sept. 15th and STILL have not arrived by their lousy shipper DHL. Was promised refund, but they never got back to us and that was 2 weeks ago! Order #829967

Bad product almost 0 flavor might as well suck in a plastic straw