Rachel
Avoid This Company Due to Consistent Failures and Poor Service
As every one here has repeatedly expressed, the Eden service initially started off reasonably well but has since deteriorated significantly. Over the past four months, frequent shipping delays have consistently disrupted my medication schedule, causing considerable inconvenience. Customer service has been unhelpful at best, and often unreachable. The doctors I’ve interacted with have been curt, unresponsive, and unhelpful, adding to the frustration. I have spent numerous hours chasing answers and following up repeatedly. My most recent order was sent to the pharmacy on April 28th, with a UPS label generated on May 6th, yet it has still not been shipped. Overall, I am extremely disappointed. Susie, Katie, and Kaliane all provided the same scripted, insincere responses claiming they are there to help, but their efforts have been ineffective. I was finally able to obtain a refund after declining multiple credits, as what’s the point of a credit if the order never arrives? Terrible company with terrible service. Do not spend money here,
Response from EdenMay 15, 2025
Hi Rachel, Thank you for sharing your experience so candidly. I want to sincerely apologize for the ongoing issues you’ve faced and the frustration this has caused. I completely understand how exhausting it is to spend your time chasing answers and not seeing any real resolution. That’s not the experience you should have with us—or anywhere. I also hear your concerns loud and clear regarding the repetitive responses you’ve received. While those messages were meant to provide reassurance, I understand that without meaningful action behind them, they fall flat. You deserve more than apologies—you deserve solutions. At this point, my priority is to ensure that nothing about your account is left unresolved. While I know you’ve already secured a refund, if there is anything else I can personally do to help bring closure to this experience, I’m here and committed to assisting you directly. Thank you for your patience and for holding us accountable. Your feedback is a critical reminder of where we must do better. Susie