EdenReviews of tryeden.com

Response from EdenMay 20, 2025

Hi Karen, I'm truly sorry to hear you feel this way. This is not the experience we want anyone to have with Eden. We take concerns about medication quality and service very seriously, and I want to personally ensure we look into this for you. If you haven’t already, please reach out to me directly at [email protected] with your order details so I can investigate what happened and help make it right. We’re committed to transparency, safety, and making sure every member receives the care and support they deserve. Thank you for bringing this to our attention—we appreciate the chance to make things better. Warmly, Susie

Response from EdenMay 27, 2025

Hi! Thank you for taking the time to share your experience. We’re glad to hear that getting started with the oral suspension was smooth, but we’re sorry to hear about the challenges you faced with the check-in process and customer support — that’s not the seamless experience we strive to deliver. We appreciate your honest feedback about the refill reminders and difficulty reaching support. Your comments have been shared with our team, as we’re actively working to improve communication and make the check-in and refill process more intuitive and timely. We're also here to support you on your weight loss journey and would be happy to connect you with our medical team to explore whether a different form or dosage might be a better fit for your goals. Thanks again for your patience and for giving us the opportunity to make things right. Warmly, Susie

Response from EdenMay 20, 2025

HI Gentry, I’m really sorry to hear about your experience—it’s absolutely not the level of service we strive to provide. Dropped orders, missing doses, and a lack of clear communication are unacceptable, and I understand how frustrating and disappointing this must have been for you. I’d love the opportunity to make things right. If you're open to it, please reach out to me directly at [email protected] with your order details so I can personally review your experience and ensure it’s addressed with urgency. We appreciate your feedback, and I hope we can earn back your trust. Warmly, Susie

Response from EdenMay 20, 2025

Hi AM, Thank you for sharing your feedback, and I completely understand your hesitation in leaving a critical review—especially when it comes to something as important as your health. I'm truly sorry to hear about your experience and the distress it’s caused. We take any concerns about medication quality with the utmost seriousness. Our goal is to provide safe, effective treatment and ensure that every member feels supported throughout their care. I understand your concerns about the recent changes surrounding compounded GLP-1 medications and want to assure you that we are actively working with our pharmacy partners to meet all safety, regulatory, and quality standards. That said, your experience should not have left you feeling unsupported or without a clear path forward. I would like to personally look into your case and do whatever I can to help make this right. Please feel free to reach out to me directly at [email protected] so we can further investigate and provide appropriate next steps. We value your trust and your voice, and we’re committed to earning it back. Warmly, Susie

Response from EdenMay 20, 2025

Hi Megan, Thank you so much for your kind words about Kailene—we’re grateful to have her on the team, and I’ll be sure to share your appreciation with her. That said, I want to sincerely apologize for the delay, the inconsistent updates, and the overall confusion you’ve faced around your shipment. You’ve done your part by staying consistent with your routine and reaching out, and we’ve clearly fallen short in supporting you the way you deserve. You’re absolutely right—this is about your health, and timely, clear communication is essential. I want to personally look into your order, make sure you get a concrete update, and explore any options to make this right. Please reach out to me directly at [email protected], and I’ll take it from there. Thank you for your patience and for giving us the chance to improve. We value your trust and hope to regain it. Warmly, Susie