EdenReviews of tryeden.com

Response from EdenMay 23, 2025

Hi LaTonya, Thank you for taking the time to share your experience—and I’m really sorry it wasn’t a positive one. I know how frustrating and disheartening it must have felt to be hopeful about starting a new medication, only to see the opposite results of what you expected. Weight gain, especially when you're working toward weight loss, can be incredibly discouraging, and I’m truly sorry to hear that you felt let down by both the product and the process. This is not the kind of experience we want anyone to have—especially when it comes to your health, time, and hard-earned money. While I’m glad to hear your shipments arrived quickly, I understand that doesn’t make up for the outcome. I’d love the chance to look into your account further and see if there's anything more we can do to help make this right. Please feel free to reach out to me directly at [email protected] and I’ll make sure your concerns are personally addressed. Thank you again for your honest feedback—it helps us do better. Susie

Response from EdenMay 21, 2025

Hi RW, I’m truly sorry to hear that you feel this way. Your trust means everything to us, and I want to acknowledge how deeply disappointing and frustrating your experience sounds. That’s never the kind of service—or outcome—we aim to provide. While I understand your frustration with public responses, I want you to know this isn’t performative. I’m personally here to help, and I’d be grateful for the opportunity to look into what happened and work toward a real resolution. Please feel free to reach out to me directly at [email protected] so I can personally review your case and see how we can make this right. Thank you for your feedback—we take it seriously and are committed to doing better. Warmly, Susie

Response from EdenMay 27, 2025

Hi! Thank you for your feedback — and for bringing this to our attention. We understand your concern about the change in how peptides are shipped and how it may impact the product’s potency. Our clinical and pharmacy teams regularly review shipping protocols to ensure product integrity is maintained throughout the journey to your door. While we recently transitioned away from cold packs for select medications, this decision was based on updated stability data provided by our licensed compounding pharmacies, which confirms the product remains effective under standard shipping conditions for the time it’s in transit. That said, we completely respect your concerns and are happy to share more detailed information about storage guidelines and product stability if that would be helpful. Your trust is incredibly important to us, and we want to ensure you feel confident and supported in your treatment. Please don’t hesitate to reach out if you'd like to speak with a pharmacist or care coordinator — we’re here for you. Susie

Response from EdenMay 20, 2025

Hi! I’m truly sorry to hear about your experience and appreciate you taking the time to share it. Your health, trust, and satisfaction mean a great deal to us, and it's never our intention to leave anyone feeling dismissed or unsupported. We want to make this right. I understand you had concerns about the quality of your third shipment and felt that it was not handled with the care and attention it deserved. I’d love the chance to look into this further and help resolve the situation properly. If you’ve filed a dispute with your bank, we completely respect that process. However, if you'd prefer to work directly with us, we’d be happy to issue a refund once the dispute is withdrawn. Just let us know how you'd like to move forward—we're here to help. Thank you again for bringing this to our attention, and I hope we can restore your confidence in us. Warmly, Susie

Response from EdenMay 20, 2025

Hi Mahat, I’m really sorry to hear about your experience and the confusion around the 12-month payment plan. We completely understand how frustrating this must feel, especially when expectations around cost and medication supply aren’t clearly aligned. To clarify, our payment plans through Klarna are designed to help break down the cost of a single month’s medication into smaller, more manageable payments. However, I agree this should have been much clearer upfront, and I sincerely apologize if it wasn’t communicated as transparently as it should have been. We never want our members to feel misled, and we truly appreciate you bringing this to our attention. I’d love the chance to look into your account and help find a resolution. Please feel free to reach out to us directly at [support email or phone number] so we can make this right. Thank you again for your feedback—it helps us do better. Warmly, Susie