EdenReviews of tryeden.com

Response from EdenMay 13, 2025

Hi Erin, Thank you for reaching out, and I want to sincerely apologize for the continued delay with your GLP-1 shipment. I completely understand how frustrating this situation must be, especially given the time you’ve already waited and the investment you’ve made. Please know that our team is working tirelessly to get your order out the door as quickly as possible. We are actively addressing the delays and doing everything we can to ensure your shipment is fulfilled. Your experience is important to us, and we’re committed to making this right. I’ll continue to monitor your order personally and provide you with updates. If you have any further questions or concerns in the meantime, please don’t hesitate to reach out. Thank you for your continued patience. Susie

Response from EdenMay 13, 2025

Hi Loreto, Thank you for sharing your experience, and I want to sincerely apologize for the frustration this has caused. I completely understand how upsetting it is to feel like your concerns haven’t been properly addressed, especially when you were expecting a cancellation but still saw a charge on your account. That’s not the experience we want for any of our members. Please know that I’m taking immediate action to review your account and ensure this is handled correctly. I will personally follow up with you as soon as I have clear answers, and I’m committed to making sure this situation is resolved to your satisfaction. Thank you for your continued patience, and again, I truly apologize for the inconvenience and frustration this has caused. Warmly, Susie

Response from EdenMay 13, 2025

Hi Natosha, Thank you for reaching out, and I want to sincerely apologize for the delay with your order. I completely understand how frustrating it is to have payment processed immediately but still be waiting weeks for your product. This is not the experience we want for you, and I’m truly sorry for the inconvenience it has caused. Please know that we are actively working to get your order fulfilled and out the door as quickly as possible. I’m personally monitoring this and will make sure to keep you updated with any movement. We appreciate your patience and the opportunity to make this right. I hope we can turn this experience around and show you the level of service we’re committed to providing. Warmly, Susie

Response from EdenMay 28, 2025

Hi Pam, Thank you for the smile! 😊 We're so glad you were able to navigate everything and that things are going well now. If you ever run into any bumps along the way, our team is always here and happy to help. We appreciate you being with us! Susie

Response from EdenMay 8, 2025

Hi Samantha, I’m so sorry for the trouble you’ve had—waiting that long and still not receiving your full order is unacceptable, and I can only imagine how frustrating this has been, especially after so many calls and emails. I want you to know that I’m going to take care of this for you. You paid for three months of medication and only received one, and that’s not okay. I’ll make sure your refund for the two missing months is processed and that you're updated every step of the way. Thank you for your patience, and again, I truly apologize for the experience you’ve had so far. I’ll be following through personally until this is fully resolved for you. Susie

Response from EdenMay 8, 2025

Hi William, I’m really sorry you've had such a difficult experience—massive delays, missing orders, and a lack of communication are not what we want for anyone using our service. You deserve clear, consistent updates and reliable support, and I can see that hasn’t happened here. I want you to know I’m here now and I’m going to personally make sure you’re taken care of. If there’s anything still missing or unresolved, I’ll get it sorted out and keep you in the loop as I do. Thank you for your honesty—it helps us do better, and you have every right to be frustrated. Susie