Lbg
The Website was a bit difficult to…
The Website was a bit difficult to navigate, but when I got through on the phone, Deondra D. was incredibly helpful and she annswered my questions and solved my issue.

Try Eden Now We have a lofty mission: To improve metabolic health for 80 million Americans by connecting them with best-in-class programs, physicians, and state-licensed compounding pharmacies. We provide access to expert doctors and tailored treatment plans, helping you look, perform, and feel your best. Eden simplifies healthcare by delivering personalized treatments right to your door through our innovative and convenient platform that combines advanced technology with a personal touch. Contact Us Expert Connections: Access to knowledgeable doctors. Convenient Care: Virtual consultations and home delivery. Personalized Treatment: Custom plans from state-licensed compounding pharmacies. Transparent Pricing: No hidden fees. Ongoing Support: Continuous care and plan adjustments. Eden is revolutionizing healthcare by making it more accessible, transparent, and personalized. Our platform connects you with experienced doctors who specialize in metabolic health, ensuring you receive expert advice and custom treatment plans delivered right to your door. We pride ourselves on our credibility, and commitment to transparency about our services and pricing. Eden's ambitious goal is to improve metabolic health for 80 million Americans by connecting them with the best programs, physicians, and pharmacies. We are dedicated to providing a seamless, trustworthy, and customized healthcare experience, helping you lead a healthier, happier life.
Eden (tryeden.com) has 4,385 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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4,385 approved reviews, newest moderated first
Lbg
The Website was a bit difficult to navigate, but when I got through on the phone, Deondra D. was incredibly helpful and she annswered my questions and solved my issue.
Bryan Watters Xeon I.
Took my money for the first shipment and now my second was supposed to be here May 6th. I got a tracking number on 10th coming from Miami pharmacy and it’s still not shipped. I’ve missed 2 weeks of shots in a row. This is what gets me… they will respond with the most sincere message making it sound like they care so much and they’re actually doing something about it. They’re not! Go and look at all the responses they worded all the same that they care so much and they won’t sleep until they fix it. What I would like to see is 15% off my next order because if not before you guys take my money again I’ll use this time to research a better company. And for everyone else I would do the same why are they still accepting patients if they’re not able to keep up with it. It’s because they’re money hungry and that’s all they care about. Get the money first and then send cute little responses to when people when they complain if they really care, they would stop accepting patients until they got it figured out.
Response from EdenMay 14, 2025
Hi Bryan, I want to start by sincerely apologizing for the experience you’re having. I understand why you’re upset, and you’re absolutely right to expect more than just words—you deserve action and real solutions. We’re actively working to improve the issues that have caused these delays, and I’m personally looking into your order to make sure you’re not left waiting any longer. I completely understand the impact this has had on your medication schedule, and I know how important it is to get this resolved quickly. I also appreciate your feedback regarding how we can make this right moving forward, and I’ve noted your request. My priority is making sure you feel confident and valued as our member, and that starts with getting this order to you without further delay. Thank you for your honesty and patience—I’m committed to following through and keeping you updated until this is fully resolved. Susie
Becky S.
After a lifetime of struggling I’m at a normal weight without having to starve myself. I had a few side effects when I started the medication but they went away with time. Now I can have a normal relationship with healthy food. I always ate very healthy food but ate way too much of it. My struggles are over! I lost 30 pounds in about 6 months and feel great. Eden has been a wonder company to deal with. I have ZERO complaints.
Claire L.
Frustrating experience - Prescription approved on May 3rd, UPS label printed May 8th, but the meds have not been received by UPS. Customer service is worthless; they give canned, AI generated responses and its impossible to speak to a real person.
Response from EdenMay 15, 2025
Hi Claire, I want to sincerely apologize for the frustration and lack of support you’ve experienced. I completely understand how upsetting it is to see a shipping label created but no actual movement on your order—especially when clear communication has been missing. This isn’t the experience you should have, and I’m personally stepping in to get answers and ensure your order is prioritized. I’ll also make sure you receive real updates from a real person moving forward, not just automated responses. Thank you for your patience, and again, I’m truly sorry for the inconvenience this has caused. I’ll keep you informed every step of the way. Susie
Rebecca T.
This is the second month in a row that my prescription has not been mailed when it should have been. It was supposed to be mailed May 2nd. I contacted customer support yesterday and was told they would get it shipped right away and a supervisor would contact me. No supervisor call. This company is negligent and does not follow through. DO NOT USE EDEN! Pay a little extra and get the care you deserve!
Response from EdenMay 14, 2025
Hi Rebecca, I want to sincerely apologize for the ongoing frustration and the lack of follow-through you’ve experienced. You’ve been more than patient, and it’s completely unacceptable that this is the second month in a row your prescription has been delayed and that the promised supervisor follow-up never happened. I’m personally stepping in to make sure this situation is addressed immediately. I’m actively working with our pharmacy team to confirm the status of your shipment, and I will keep you informed every step of the way. You deserve clear communication and timely service, and I’m committed to making sure that happens from this point forward. Thank you for your continued patience despite these challenges. I will be in touch with an update as soon as possible, and please don’t hesitate to reach out directly if you have any further concerns. Susie
Brenda B.
I'm really just starting out with Eden.so far really good. Very nice people.
customer
I have had a great experience with Eden. They have good customer service and the product is affordable.
Jason & Cathy T.
I am starting month 2 with Eden and they have been fantastic! I did a lot of research before deciding on them. One of the main reasons— affordability and they didn’t have any hidden membership fees etc. They take HSA cards and it makes it so easy for those of us whose insurance doesn’t cover for weight loss drugs due to employer benefits not opting in for that plan. Eden was super easy with their questionnaire but to the point and gained the information necessary to make sure your health is a priority. No televising was necessary as long as you provided all the accurate health information they needed. The deliveries have been super fast and the medication has arrived on time and cold as it is intended. The doctors are clear on their Rx instructions and then they are also available on the actual Rx once it arrives. They provide all necessary items, syringes, vial, alcohol pads etc. I highly recommend Eden!!