EdenReviews of tryeden.com

Response from EdenOct 22, 2026

Hi there, We're truly sorry to hear about your disappointing experience with our customer service team. We understand how frustrating it must be to reach out for assistance, only to be left without the correct link or the support you needed. You deserve to feel heard, valued, and never rushed during a conversation with our team. This is certainly not the experience we want for our patients, and we sincerely apologize for falling short. We'd appreciate the opportunity to look into what happened and make sure you receive the proper assistance. Please reach out to our Member Care team so we can help get things resolved. Thank you for bringing this to our attention. Your feedback is important to us and helps us improve the care and service we provide. Susie 💚

Response from EdenOct 22, 2026

Hi there, We're truly sorry to hear about your frustrating experience trying to cancel your subscription. We completely understand how upsetting it must have been to spend over an hour waiting for assistance, especially when you were simply trying to complete a cancellation. This is certainly not the experience we want for our patients, and we apologize for the inconvenience and frustration this has caused. We believe the cancellation process should be clear and straightforward, and we're sorry that wasn't your experience. We'd appreciate the opportunity to review what happened and ensure your cancellation concerns have been properly addressed. Please reach out to our Member Care team so we can assist you further. We truly appreciate your feedback and will use it to help improve the experience for our patients. Susie 💚

Response from EdenOct 20, 2026

Hi there, We're truly sorry to hear about your experience, especially after being with Eden for six months. We completely understand how frustrating it must be to deal with recurring payment issues, delayed orders, and difficulty receiving timely support. When it comes to your health and treatment, you deserve consistency, clear communication, and a team you can count on. We're sorry that we haven't met those expectations. We also understand your concerns regarding the differences in pricing and the refund response you received. We never want our patients to feel confused about their charges or feel that their concerns are being overlooked. We'd really appreciate the opportunity to review your billing history, order delays, and refund request to better understand what happened and see how we can help. We know you've already spent a great deal of time reaching out, and we're sorry for the additional frustration this has caused. Your feedback matters to us, and we sincerely appreciate you bringing these concerns to our attention. We hope to have the opportunity to make things right. Susie 💚

Response from EdenOct 19, 2026

Hi there! We're so sorry to hear that you were disappointed with the quality of our products. At Eden, we strive to provide a positive experience for every patient, and it's concerning to hear that we fell short of your expectations. We take feedback like yours seriously and would love the opportunity to better understand your concerns and look into your experience further. Please reach out to our Member Care team so we can review your situation and see how we can help. We truly appreciate you taking the time to share your feedback, as it helps us continue to improve! Susie 💚

Response from EdenOct 19, 2026

Hi there! Thank you for taking the time to share your experience with us. We're truly sorry for the frustration and disappointment you've experienced, especially with your last three orders and the amount of time you've spent trying to get assistance. We completely understand how upsetting it must be to repeatedly reach out for help, only to encounter additional issues. We also understand how confusing and concerning it must have been to receive a cancellation notice when you had just received your most recent treatment two weeks ago. This is certainly not the level of service or communication we want our patients to experience. We would really appreciate the opportunity to review your account, look into the cancellation notice, and address the ongoing concerns you've encountered. Please reach out to our Member Care team so we can investigate further and work toward a resolution. We sincerely appreciate your feedback and hope to have the opportunity to restore your confidence in Eden. Susie 💚

Response from EdenOct 15, 2026

Hi there! Thank you for taking the time to share your experience with us. We're truly sorry to hear about the frustration and disappointment you've experienced, especially regarding your prescribed dosage, cancellation request, and refund concerns. We completely understand how upsetting it can be when things don't go as expected. At Eden, patient safety is always a priority, and medication dosages are determined by our licensed medical providers based on their clinical evaluations, even when a patient has previously been prescribed a higher dosage elsewhere. That being said, we certainly understand your concerns and regret that the process was not clearer or smoother for you. We would love the opportunity to look into your cancellation and refund status to ensure your concerns are properly addressed. Please reach out to our Member Care team so we can review your account and assist you further. We truly value your feedback and appreciate the opportunity to improve the experience we provide to our patients. Susie 💚

Response from EdenOct 15, 2026

Hi there! Thank you for taking the time to share your experience with us. We're truly sorry to hear about the frustration you've experienced with communication and the lack of personalized support. We completely understand how important it is to feel heard, especially when you're investing in your health and looking for guidance along the way. You deserve timely, thoughtful responses from a team that genuinely listens to your concerns. We're also sorry for the confusion caused by the automated emails and understand your disappointment with your progress so far. Everyone's health journey is different, but your concerns deserve to be addressed by a member of our clinical team who can review your progress and discuss your treatment options with you. We would really appreciate the opportunity to look into your experience further and help connect you with the appropriate team members. Your feedback is incredibly valuable, and we sincerely appreciate you bringing these concerns to our attention. Susie 💚

Response from EdenOct 14, 2026

Hi there! Thank you so much for taking the time to share your experience with us! We're so happy to hear that Ann provided you with five-star service, and we'll be sure to pass along your kind words to her! That said, we're truly sorry to hear about your concerns with the temperature of your medication upon delivery, especially since this has happened with your last two refills. We completely understand how important it is to feel confident about the handling and delivery of your medication, and we're disappointed to hear that this experience has led you to seek care elsewhere. We would love the opportunity to look into this further and have our team review your concerns regarding the shipping conditions. Your feedback is incredibly valuable to us, and we sincerely appreciate the trust you've placed in Eden. We wish you nothing but the best on your continued health journey! Susie 💚