Try Eden Now We have a lofty mission: To improve metabolic health for 80 million Americans by connecting them with best-in-class programs, physicians, and state-licensed compounding pharmacies. We provide access to expert doctors and tailored treatment plans, helping you look, perform, and feel your best. Eden simplifies healthcare by delivering personalized treatments right to your door through our innovative and convenient platform that combines advanced technology with a personal touch. Contact Us Expert Connections: Access to knowledgeable doctors. Convenient Care: Virtual consultations and home delivery. Personalized Treatment: Custom plans from state-licensed compounding pharmacies. Transparent Pricing: No hidden fees. Ongoing Support: Continuous care and plan adjustments. Eden is revolutionizing healthcare by making it more accessible, transparent, and personalized. Our platform connects you with experienced doctors who specialize in metabolic health, ensuring you receive expert advice and custom treatment plans delivered right to your door. We pride ourselves on our credibility, and commitment to transparency about our services and pricing. Eden's ambitious goal is to improve metabolic health for 80 million Americans by connecting them with the best programs, physicians, and pharmacies. We are dedicated to providing a seamless, trustworthy, and customized healthcare experience, helping you lead a healthier, happier life.
Eden (tryeden.com) has 4,385 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
tryeden.com
Website
tryeden.com
Category
Personal Care
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 86% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Hi there,
We're so sorry to hear about your experience! We completely understand how frustrating it can be to experience delayed deliveries and not receive the timely communication and support you deserve. At Eden, we truly value our patients and strive to provide a smooth, reliable, and positive experience from start to finish. We would love the opportunity to look into your concerns and see how we can make things right. Please reach out to our support team so we can review your experience and assist you further. Your feedback means a great deal to us, and we appreciate you taking the time to share it!
Susie 💚
VM
Victor Matheu L.
Today
Today, Monday, September 14, I finally received my tirzepatide from Eden Pharmacy.
I like to be honest and fair when writing reviews, so I want to give credit where credit is due.
I completed my intake late Sunday night, September 6, and by around 1:30 a.m., the doctor had already approved my medication and sent the prescription to the pharmacy. I have to say, that was extremely fast and impressive.
The medication was shipped about five days later. However, Monday, September 7, was Labor Day, so that business day really shouldn’t count. That means Eden took approximately four business days to process and ship my medication, which I consider very reasonable and well within what I would expect.
Unfortunately, I had some bad luck with UPS. The flight carrying my package was delayed, so instead of receiving the medication on Saturday, September 12, I received it today, Monday, September 14. I want to be very clear: I do not blame Eden for that. Once the package was shipped, the delay was on UPS.
There is, however, one thing about Eden’s fulfillment that genuinely surprised and disappointed me.
Along with the medication, they included only FOUR alcohol pads and FOUR individual syringes basically one syringe and one alcohol pad for each weekly dose.
I have to admit, I found this pretty stingy.
After receiving these types of medications by mail from several other providers, I’m accustomed to receiving a full package of syringes and a reasonable supply of alcohol pads. These are inexpensive supplies, and including a few extras seems like such a basic part of providing a good patient experience.
It also made me wonder: What happens if someone is new to injectable medications and accidentally contaminates, bends, drops, or damages one of the syringes? They literally have no backup.
For a company providing injectable medication, sending exactly four syringes and four alcohol pads for four weeks of treatment just seems unnecessarily restrictive and, quite frankly, a little cheap.
The final part of my experience will be evaluating the medication itself. Once I’ve had the opportunity to actually use it and see how it performs, I’ll post another update.
For now, my overall satisfaction level with Eden is still…
MEH.
There are definitely some things they did very well, especially the extremely fast medical approval and reasonable pharmacy processing time. But the overall experience hasn’t impressed me enough yet to rate it higher.
We’ll see how the medication performs.
Response from EdenSep 15, 2026
Hi there,
Thank you for taking the time to share such thoughtful and detailed feedback. We’re glad to hear the intake process was simple and straightforward and that communication with the medical team and your approval process went smoothly.
We also completely understand your concerns about the fulfillment and shipping experience. Once a prescription is sent to the pharmacy, having clear updates about where the order stands and when to expect it is incredibly important. We recognize how frustrating it can be to feel like you’re left waiting without enough visibility.
We truly appreciate you giving Eden the opportunity to complete your experience before making a final judgment. Your feedback about communication, order transparency, and shipping speed is valuable and helps us understand where the overall experience can be improved.
We hope the remainder of your experience is much smoother, and we appreciate you sharing where things stand so far.
Susie from Eden 💚
BM
Brittany M.
Melanie has been the only good thing…
Melanie has been the only good thing about my time with Eden and she’s only reason I’m giving a 3 star. I’m not giving me because over all, your guys customer service is absolutely horrendous. Melanie on the other handle PERSONALLY deserves 5 stars. She was quick with my response, escalated my order and waiting patiently as I completed check in. I wish everything interaction was with her
Response from EdenAug 11, 2026
Hi there,
Thank you for sharing your honest feedback. We're sorry to hear that your overall customer service experience with Eden has been so frustrating. We understand how disappointing it is when getting the support you need feels more difficult than it should, and your concerns are important to us.
We're very glad Melanie was able to provide the level of care you deserved. It's wonderful to hear she responded quickly, escalated your order, and patiently stayed with you while you completed your check-in. Her dedication and follow-through clearly made a meaningful difference in your experience, and we'll be sure she receives your 5-star recognition.
We also appreciate your feedback about the broader support experience. We know consistency matters, and every interaction should leave you feeling as supported as you did with Melanie.
Thank you for giving us the opportunity to do better.
Susie from Eden 💚
RR
Rachel R.
Melanie was helpful BUT...I have other issues
Melanie was really helpful in answering my questions. What I'm not happy with is that I was charged 3 months after I thought I'd canceled it. To find out I can't get a refund, so I don't have any choice but to get it now. I will be canceling for sure after this because I'm only 10 pounds from my goal weight and I really don't need it
Response from EdenAug 3, 2026
Hi there,
Thank you for taking the time to share your experience. We're glad to hear Melanie was helpful and took the time to answer your questions.
That said, we're sorry to hear about the confusion surrounding your cancellation and the unexpected charge. We understand how frustrating it is to believe your subscription had been canceled, only to find out months later that it was still active and that a refund was no longer an option.
Congratulations on being just 10 pounds away from your goal weight—that's a wonderful accomplishment! We're honored to have been part of your journey and appreciate you trusting Eden along the way.
We'll be sure to share both your kind words for Melanie and your feedback regarding the cancellation experience with our team.
Thank you for being part of Eden, and we wish you continued success in reaching your goal!
Susie from Eden 💚
EC
Elisa C.
Okay
Okay. Once I finally got to a real person, it was incredibly helpful and I would rate 5 stars but everything up to that point was awful and zero stars. Your ai chat bot was useless and overly complicated and I kept getting kicked out of the support queue. Your over-reliance on technology made the entire experience frustrating and makes me reconsider continuing with your company if this is what I have to do just to adjust a delivery date. Gilbert in customer support was amazing and he gets 5 stars
Response from EdenJul 21, 2026
Hi there,
Thank you for taking the time to share your experience. We're glad to hear that Ann provided good customer service and did her best to help you, and we'll be sure to share your kind words with her.
That said, we're very sorry to hear about the frustration you've experienced with your recent orders and account. We understand how disappointing it is to encounter shipping delays, have to repeatedly re-enter your information, and experience confusion around your treatment plan. We know these issues can make the process much more stressful than it should be.
We also understand how concerning it is to have missed over a week of treatment due to order delays. Providing a smooth and reliable experience is incredibly important to us, and your feedback helps us identify where we need to improve our systems and communication.
We truly appreciate you sharing your honest experience and giving us the opportunity to learn from it. Thank you for recognizing Ann's efforts, and we wish you the very best moving forward.
Susie from Eden 💚
JP
Jessica P.
3 stars only because I did lose weight…
3 stars only because I did lose weight BUT they brushed off my side effects and said the side effects weren’t from the semaglutide. My armpits started to turn black and the texture started to feel like leather. I had SEVERE constipation that I’ve never experienced from a different provider. I took Metamucil and Dena k coffee with benefiber with no relief. I’ve been off for two and a half weeks now and my armpits and bowel movements are starting to be normal again. If it weren’t for the weight loss, I’d probably give 1-2 stars.
Response from EdenJul 9, 2026
Hi there,
Thank you for taking the time to share your experience. We’re glad to hear you achieved weight loss during your time with Eden, but we’re truly sorry to learn about the side effects you experienced and the concerns you felt were not adequately addressed.
We understand how upsetting it can be to experience unexpected symptoms, especially when they are severe enough to impact your daily life. Feeling heard and supported when you raise concerns about your health is incredibly important, and we’re sorry you were left feeling that your experience was dismissed.
We also recognize how difficult severe constipation can be, particularly when the measures you tried did not provide relief. We’re sorry this affected your overall experience and appreciate you sharing how things have improved since stopping treatment.
Your feedback is valuable, and we appreciate you taking the time to share it. It helps us better understand our members' experiences and identify opportunities to improve the care and support we provide.
Thank you again for your honest feedback, and we wish you the very best on your continued health journey.
Susie from Eden 💚
SK
Sonya K.
It was nice to have a call back option
It was nice to have a call back option. The agent I spoke to was very helpful. But I feel that your online portal is inaccurate and not as user friendly as it previously was.
Response from EdenJul 9, 2026
Hi there,
Thank you for taking the time to share your feedback. We’re glad to hear the callback option was helpful and that the agent you spoke with provided the support you needed.
We also appreciate your honest feedback about the online portal. We’re sorry to hear you’ve found it less accurate and not as user-friendly as it was previously. We understand how important it is to have a seamless, intuitive experience, and feedback like yours helps us identify areas where we can continue improving the platform.
Thank you again for sharing your experience. We truly appreciate your feedback and thank you for being part of Eden!
Susie from Eden 💚
BA
Barbara
I am satisfied with everything except…
I am satisfied with everything except after sending several messages asking that my next subscription be increased I have still not got an answer as to if that’s happening or not!
Response from EdenJun 23, 2026
Hi there,
Thank you for sharing your feedback. We’re glad to hear you’ve been satisfied with your overall experience with Eden. However, we understand how frustrating it can be to send multiple messages regarding a dosage increase and still not have a clear answer.
We appreciate you bringing this to our attention. Timely communication is important, especially when it comes to treatment decisions and upcoming subscriptions. While we're happy you've otherwise had a positive experience, we recognize that not receiving an update on your request can be disappointing.
Thank you for your patience and for taking the time to share your experience. Your feedback helps us identify opportunities to improve and better support our members.
Susie from Eden 💚
