EdenReviews of tryeden.com

Response from EdenMay 27, 2025

Hi Sandra, Thank you for your honest feedback — we’re glad to hear your deliveries have been prompt and in good condition, but we’re truly sorry to learn that you haven’t seen the results you were hoping for. We understand how disappointing it can be to invest in a program and not feel the progress you expected. Everyone’s body responds differently, and sometimes adjustments are needed to find the best fit. We’d love the chance to connect you with a member of our medical team to review your current plan and explore options that may work better for your goals. Your experience matters to us, and we’re here to support you every step of the way. Please don’t hesitate to reach out — we’re happy to help. Susie

Response from EdenMay 27, 2025

Hi! Thank you for sharing your experience — we’re truly sorry for the disruption and lack of clarity you’ve encountered. It’s clear that we missed the mark in both communication and consistency, and we understand how frustrating and discouraging this must feel, especially after a promising start. Your feedback about the transition between prescriptions, the plan change, and the lack of proactive updates is valid, and we take it seriously. While we strive to provide a seamless experience, we clearly fell short here — particularly in keeping you informed and supported throughout your treatment journey. We want to make this right. A member of our care team will be reaching out directly to you to go over your current plan status, ensure you’re receiving the right support, and help rebuild the progress you’ve made. Your health and trust are incredibly important to us. Thank you again for bringing this to our attention — we’re committed to doing better. Susie

Response from EdenMay 23, 2025

Hi Mischa, I’m so sorry to hear about the delays and the lack of clear communication—that’s not the level of service we aim to provide. I completely understand how frustrating it is to be charged and then left without timely updates or delivery. I’d really like to make this right. If you haven’t already, please feel free to reach out to me directly at [email protected] with your order details. I’m happy to review your case and issue a refund if that’s your preference. Thank you again for your feedback—it’s important, and it helps us improve. Warmly, Susie

Response from EdenMay 28, 2025

Hi Josh, Thank you so much for sharing your experience! We're really glad to hear that things are going more smoothly now, and we truly appreciate your patience while we worked through those delays. If anything ever comes up again or if you need support in the future, don't hesitate to reach out — we're here for you! Susie

Response from EdenMay 23, 2025

Hi Kathy, Wow—first off, congrats on your 40 lb weight loss! That’s such an incredible accomplishment, and I’m so sorry that after almost a year of great service, things have gone sideways this month. I totally get how frustrating this must be—especially with two orders in limbo, no tracking, and a vacation coming up. Saying something is “expedited” without any real follow-through isn’t helpful, and I completely understand why you’re upset, especially when you’ve already paid and still don’t have answers. I’d really like to help get this sorted. If you can, please shoot me an email at [email protected] with your order details, and I’ll personally look into what’s going on and do everything I can to get this resolved quickly. You’ve been with us a long time, and you deserve better than this. I’ll do my best to turn it around. Susie