HS
Customer Experience Needs Work
The website never works correctly, trying to update password or trying to update card information, or anything other account information is impossible without getting errors. There is “chat bot” icon also always gets in the way of what I’m trying to click. There needs to be improvements to the UI/UX design. My login for the website doesn’t work for the app. As for the delivery of medication, the presentation could be better. It is just sent in a bunch of bunch of bags and looks messy.
Response from EdenJun 5, 2025
Hi Helen, Thank you so much for taking the time to share your experience. We’re really sorry to hear about the issues you’ve encountered with the website and app. That’s definitely not the seamless experience we aim to provide, and we understand how frustrating it can be when basic account functions don’t work properly. We’re currently working on improving the user interface and overall experience—including the chatbot placement and login consistency between platforms. Your feedback about the medication packaging is also incredibly helpful, and we’ll be sure to pass it along to the team for review. In the meantime, if you’re still having trouble updating your password or billing information, please don’t hesitate to reach out to us directly—we’re happy to assist you one-on-one. Thank you again for your honest input. It helps us grow and improve. Susie