EdenReviews of tryeden.com

Response from EdenJul 2, 2025

Hi! Thank you for reaching out, and I am really sorry for the delay in getting your refill to you. I know how important it is to receive your medication on time, and I also understand how frustrating it is to be stuck on hold when you are trying to get help. Right now, we are experiencing higher than usual activity along with a backlog that has impacted both shipping and response times. I know that is not ideal, and I truly appreciate your patience while we work to get things back on track. If you are still waiting on a shipment or need immediate help with your order, feel free to reply here or email me directly at [email protected] and I will make sure it is prioritized. Thank you again for sticking with us through this. We are actively working to improve communication and turnaround times. Warmly, Susie

Response from EdenJul 2, 2025

Hi! Thank you for taking the time to share your experience. I really appreciate how clearly you outlined your concerns, and I am truly sorry for the frustrations you have run into since switching to Eden. We absolutely want your experience to feel seamless and supportive, especially when it comes to something as important as your medication. You are right that one of our goals is to provide monthly deliveries to help prevent the need to stretch a vial beyond the recommended use. I understand how frustrating it can be when the timing or dosage feels too tight. I will make sure your feedback is shared with our fulfillment and clinical teams so they can review how we handle overages and refill timing. Regarding the payment concern, I can see how that would be confusing. You are correct that for prepaid plans, doses should be deducted from your balance at the correct rate, not the month-to-month price. I would be happy to review your account and clarify exactly what has been charged and why. If something does not look right, I will make sure it gets corrected. We have been experiencing higher-than-normal volume recently, which has caused delays in both deliveries and support responses. That is not the experience we want for you, and I apologize for the trouble reaching someone. If you would like to reach me directly, feel free to email me at [email protected], and I will personally look into your case and make sure you are taken care of. Thank you again for your patience and for giving us the opportunity to make things right. Warmly, Susie

Response from EdenJul 1, 2025

Hi Lindsey, I’m really sorry to hear about your experience so far, and I completely understand your frustration. It’s incredibly disappointing to feel like the medication is not working as expected—especially after the success you had with your previous provider—and on top of that, having trouble reaching support is not acceptable. I want to take a closer look at your account and subscriptions to get this sorted out for you right away. You should not be stuck in a loop trying to cancel or get help, and I truly apologize that you’ve had to spend so much time on hold without a clear answer. Please know this is not the experience we want anyone to have, and I’m here to help fix it. I’ll personally review what’s going on with your subscriptions and make sure the right next steps are taken. If you have a preferred email or phone number for follow-up, feel free to share it here—or you can reach me directly at [email protected]. Thank you for your patience, and again, I’m sorry we’ve let you down so far. I’m here to help make it right. Warmly, Susie

Response from EdenJul 1, 2025

Hi Yaritza, I am really sorry for the trouble you have had trying to log in and get in touch. I understand how frustrating it is when something as simple as canceling your subscription becomes difficult, and I want to help get this resolved for you right away. I will go ahead and take care of canceling your subscription on our end so you are not charged further. You should receive a confirmation shortly. In the meantime, if you would still like access to your account, I am happy to assist with resetting your password manually or verifying your email if needed. Just let me know. Thank you for your patience, and again, I apologize for the inconvenience. I am here to help. Best, Susie

Response from EdenJul 1, 2025

Hi Shaina, I am so sorry for the experience you have had. I completely understand how upsetting it is to be charged for something you did not intend to start, and even more frustrating to feel like there is no way to reach someone for help. I am reviewing your account now to get clarity on the charge and will make sure it is addressed properly. If a refund is due, I will make sure it is processed. You should not be left trying to cancel something you did not sign up for or stuck in a loop without support. Please know your message has been heard, and I am here to get this sorted out for you. I will follow up shortly with an update, but if there is anything specific you would like me to prioritize, feel free to reply directly or reach me at [email protected]. Thank you again for your patience, and I am truly sorry for the stress this has caused. Best, Susie