EdenReviews of tryeden.com

Response from EdenJul 14, 2025

Hi John, Thank you for reaching out, and I am truly sorry for the confusion and inconvenience you experienced. You should never have to call in just to find out that your order was canceled, especially after paying in full and relying on your next month of medication to stay on track. I appreciate you speaking with Logan and bringing this to our attention. I would like to personally follow up to make sure your next month is processed correctly and without further delay. Please email me directly at [email protected] with your full name, and I will review your account right away to confirm what happened and help move things forward. Thank you again for your patience. I know how important consistency is, and I want to make sure you feel fully supported. Warmly, Susie

Response from EdenJul 14, 2025

Hi Angela, Thank you for sharing your feedback. I am really sorry to hear that the dosing instructions have been unclear and that you did not see the progress you were hoping for. You are absolutely right — the dosage should never feel confusing, especially when it involves self-injection and your health. I would like to help clarify the dosing steps and also connect you with someone from our clinical team if needed, so you feel fully supported moving forward. Please email me directly at [email protected] with your full name and any details about your current vial or syringe type, and I will make sure you get accurate guidance and next steps. You deserve a program that is clear, safe, and effective, and I want to help get you back on track. Warmly, Susie

Response from EdenJul 14, 2025

Hi Mekaela, Thank you for reaching out and sharing what you have experienced. I am so sorry that your concerns were not addressed and that you had a negative reaction to the medication. I also understand how upsetting it must be to receive something temperature sensitive in poor condition and then feel unsure about how to proceed. You should never feel stuck in a treatment plan that does not work for you. I want to help make this right and ensure your cancellation is processed properly. Please email me directly at [email protected] with your full name and order details, and I will personally make sure your account is reviewed and your request to cancel is honored. I will also confirm the current status of your order and next steps so you are not left waiting or in limbo. Again, I am very sorry for the stress this has caused. You deserve to feel heard and supported, and I truly appreciate the chance to help. Warmly, Susie

Response from EdenJul 3, 2025

Hi Julie, Thank you for taking the time to share your experience. I'm truly sorry to hear how frustrating and disjointed this process has been for you—from the confusing communication to the billing issues and delay in receiving your updated prescription. This is not the kind of experience we want anyone to have. I understand how difficult it is to be passed between departments without clear answers, especially when you're just trying to get the care and clarity you deserve. I’m glad to hear a credit was issued to help resolve the billing situation, but I know that doesn’t fix the delay or the confusion you've faced. I’d love the chance to personally look into your account, follow up with the appropriate teams, and get you a clear update on your prescription. If there's anything specific you'd like me to prioritize, please don’t hesitate to let me know. We truly appreciate your patience and your feedback—it helps us improve. Warmly, Susie