EdenReviews of tryeden.com

4.44,385 reviews
Personal Care

Eden

About Eden

Try Eden Now We have a lofty mission: To improve metabolic health for 80 million Americans by connecting them with best-in-class programs, physicians, and state-licensed compounding pharmacies. We provide access to expert doctors and tailored treatment plans, helping you look, perform, and feel your best. Eden simplifies healthcare by delivering personalized treatments right to your door through our innovative and convenient platform that combines advanced technology with a personal touch. Contact Us Expert Connections: Access to knowledgeable doctors. Convenient Care: Virtual consultations and home delivery. Personalized Treatment: Custom plans from state-licensed compounding pharmacies. Transparent Pricing: No hidden fees. Ongoing Support: Continuous care and plan adjustments. Eden is revolutionizing healthcare by making it more accessible, transparent, and personalized. Our platform connects you with experienced doctors who specialize in metabolic health, ensuring you receive expert advice and custom treatment plans delivered right to your door. We pride ourselves on our credibility, and commitment to transparency about our services and pricing. Eden's ambitious goal is to improve metabolic health for 80 million Americans by connecting them with the best programs, physicians, and pharmacies. We are dedicated to providing a seamless, trustworthy, and customized healthcare experience, helping you lead a healthier, happier life.

Eden (tryeden.com) has 4,385 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: tryeden.com
Website: tryeden.com
Category: Personal Care
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 86% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Eden reviews

4,385 approved reviews, newest moderated first

Linda
Jun 27, 2025
Problem solved
Problem solved. Received medication few days after I asked for assistance just as I was told it would be. Therefore I waited to give an opinion until my problem completely solved
Customer
Jun 26, 2025
Sarah was very helpful in resolving my…
Sarah was very helpful in resolving my problem. She took the extra time to make sure that I was responding correctly and with all of the pertinent information. I was a little disappointed in that I could not figure out the problem with the chat program but had to call into TryEden and was on hold for about 45 minutes.
Bambina
Jun 26, 2025
Not too happy experience
I’ve been actively following up on the second shipment of my medication, as my card has already been charged for the quarterly plan. Unfortunately, I haven’t received any response from a doctor or support team through the online portal despite multiple attempts. I eventually had to call the support number and was on hold for about 30 minutes. Thankfully, the representative I spoke with was very helpful and professional, and they were able to assist me. While my prescription was eventually approved, I never received any notification regarding the shipment status, which is concerning given the importance of timely delivery for medication. Still waiting for my medication as of writing. I hope you can improve communication and notification systems moving forward.
Response from EdenJun 26, 2025
Hi Bambina, Thank you so much for taking the time to share your experience—and I’m really sorry for the delays and lack of communication you’ve had to deal with. That’s not the level of service we want to provide, especially when it comes to something as important as timely medication delivery. I’m grateful to hear our phone representative was helpful, but you absolutely shouldn’t have to chase down updates or wait without clear communication. Your feedback is incredibly valuable, and we’re actively working on improving our notification and response systems to prevent situations like this moving forward. If you're still waiting on your shipment, please feel free to reach out to me directly at [email protected]—I’ll be happy to personally check on your order and make sure you get the support you need. Thank you again for your patience and for being a part of Eden. Warmly, Susie
Candice
Jun 26, 2025
The website is hard to navigate
The website is hard to navigate. I have lost my dosage timeliness and nothing I've done can help me find it.
Response from EdenJun 26, 2025
Hi Candice, I'm so sorry to hear you've had trouble navigating the website and that it's impacted your ability to stay on track with your dosage—that’s incredibly frustrating, and we appreciate you sharing this. Please reach out to me directly at [email protected] so I can help you locate your dosage information and make sure you’re supported moving forward. Your experience matters, and we're working hard to make the portal more user-friendly based on feedback like yours. Warmly, Susie
Lindsay
Jun 26, 2025
Never received my second shipment, ghosted me
Never received my second shipment. It’s late and it’s been in the consultation phase for a week. This is happening to many people. They have ghosted all of their customers for the last 2 weeks. This company has turned into a total scam. Be honest if you can no longer provide the medication. Instead of transparency, they have chosen to ghost their customers and apply pending charges to their accounts.
Response from EdenJun 26, 2025
Hi Lindsay, I am truly sorry for what you have experienced. You are absolutely right to be frustrated. Waiting this long for a shipment, especially with no clear communication, is completely unacceptable. We understand how upsetting it is to feel ignored, especially when your health is on the line. I want to be honest and let you know that we have been working through some unexpected delays and higher volumes than usual, and I agree—we need to be clearer and more proactive. That is something I am personally committed to improving. If you are still waiting on your shipment or need help sorting out pending charges, please reach out to me directly at [email protected] with your order details. I will make it a priority to review your account and ensure you are not left in the dark any longer. You deserve better, and I am here to help make this right. Warmly, Susie
Nicole P.
Jun 26, 2025
Celita was wonderful
Celita was wonderful ! Helpful & quick
Mahoganey F.
Jun 25, 2025
NickQ was very helpful in answering my…
NickQ was very helpful in answering my questions I just got my delivery and my only concern is that my order was delivered and it was warm and the ice packs were melted I am not sure if it is still good?
Kt
Jun 25, 2025
Sarah was helpful and apologetic as the…
Sarah was helpful and apologetic as the glitch in the system that caused my meds to be delayed. She was able to explain the issue and rectify the situation quickly and kindly. The wait time was a little atrocious, predicted time on hold was 19 mins. I waited 40 mins.

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