EdenReviews of tryeden.com

Order takes way too long to be delivered! I paid for a 3 month supply and just got charged $296 for this month! I’ve only received 1 order in now 2 months???? Plus such a low dose hasn’t even effected me!!!

I ordered micb12 on the quarterly plan, from the time I paid until it was delivered was 4 days which would have been great, however UPS delivered to the wrong house, I contacted them immediately and provided photos of my home that were very different from the delivery picture and was told they would reship it and that they would have an update on tracking in a couple days. 10 days later nothing has shipped, I keep getting the same run around that it will be shipped soon. I asked for refund and to cancel. I feel like this while company is a scam. I started a dispute with my cc because I am not going to be charged for something I never received and is apparently not being reshipped any time soon

A year ago Eden support was great. Support queries were answered immediately, even on weekends. I live in a rural area and a 2 day shipment sent on a Thursday takes five days to arrive, and the ice packs delivered at 90F. I asked that they only ship on Monday or Tuesday… no problem the first year. I spent >$2K for a years supply last month… they sent the first batch on the long 5 day journey, so I asked to ship on Mondays/Tuesdays in the future… they said that was impossible after many rounds of emails they claimed that "hot for 5 days would not affect efficacy"... even though they say throw-away any unused portion after 28 days ;) When my second order for the year's supply was due, I waited a few days before acknowledging, figuring if I ordered on a weekend it would ship at the beginning of the week. Instead, they show my order has been abandoned and I have to use my credit card to order more! UPDATE: after the lovely response (below), they did not contact me. In fact, their support has totally ghosted me now (no question to support gets answered). Soon after their reply, though, my order no longer said "abandoned" and, rather, had an option to deduct from my $2000+ credit... but still showed my credit card as payment. So, it still appears they want to charge me again, but maybe just a badly coded web site. So, I had hoped to wait until they ship to see if the CC was charged... but they still haven't shipped after two weeks. I did receive an email saying "orders have been delayed due to overwhelming demand"... so I guess if you already paid $2000, you go to a lower priority. They are suggesting reduced dosages too... trying to fill demand. I pushed back on this. I haven't missed my weekly dose in years... until this fiasco. NEXT UPDATE: still nothing shipped received after nearly a month of waiting for my 2nd dose, and they charged me $200 more. Time to go to the BBB and credit card company. It looks like a "take the money and run" scheme 9/2025 UPDATE: Challenged the charges (1 year $2K plus 1 month $192) and at first was successful, but they convinced the CC company that since they delivered 2 monthly doses 4 months apart, they get to keep all the money, cancel me, and will not communicate. These guys are crooks. Do not buy from them. Now I have to take them to court. 9/25 second update: I guess using the word "court" finally got them to un-ghost me after 5 months: Dear ... Thanks for contacting customer care. I have been authorized to refund you for the rest of your order - however, I am not able to complete the refund if you have opened a dispute - it is currently under review. Please let me know if you have any further questions. Best, Samantha ... which they know they already won the dispute with my CC company (Barclays says they tried to contact me by phone for more details and closed the dispute unable to contact me... but I have no missed calls from them). I sent Eden proof that the dispute was "resolved", but I doubt this was anything but a further stalling tactic. 10/11 update: As I guessed, they've ghosted me again... the reply saying they'd love to refund me but can't with an active dispute was just a ruse. 10/23 update: REFUND RECEIVED! Five months in the making. I've increased the rating, as they did make good on it. I'm not sure how they are currently performing (I've long switched to another company), but I see around the same time they quit delivering to (and ghosted) me, others were also not getting their prescription or being offered reduced dosages.

So far so good 😊

The doctors and support staff have been fantastic with their knowledge and time to respond and always polite. I am very pleased with the prices and the offering of a year of support. I even referred my mother and a friend that signed up!!! Thanks Eden!

They gave me great service! Thank you so much!

Excited to begin weight loss journey but didn't have complete information on how the plan works. I didn't know, probably missed it but it wasn't clear to me about evaluation before next monthly dose. I was contacting company because my 2nd date had passed with no contact via text or email. I didn't realize I had to keep going to the website for updates. I thought next shipment date was just that. After finally figuring it out my 2nd dose will now be late. I will know what to do next month but this has been stressful and confusing for me. Sister who has been using this site for a year gets her updates by text and I was expecting the same. Better info, even an insert with first dose, on how the next shipment happens would have been extremely helpful.

I was charged $296 over 2 weeks ago and was never sent my medication. I contacted both support and the doctor via the message portal. This morning I was charged an additional $296 for an increased dosage (even though I do not need an increased dosage). I have never received anything for the now over $600 spent and have been on hold for over 20 minutes on the customer support phone line. Slow response to customer support requests and multiple charges are extremely frustrating. Will be contacting my bank if this continues.