EdenReviews of tryeden.com

Response from EdenJul 3, 2025

Hi Kara, Thank you for your honest feedback. I'm really sorry to hear about your experience. I completely understand how frustrating it is to receive incorrect information and feel like you were not getting the support you needed, especially when it comes to your health. While we do use AI tools to assist with support, they should never replace clear, accurate, and human follow-through. It is clear we missed the mark here, and I appreciate you bringing this to our attention. If you're open to it, I would be happy to personally review your case and help make things right—or at the very least, ensure your concerns are heard by the right teams. You can reach me directly at [email protected] Thank you again for giving us a try. I'm truly sorry we did not meet your expectations and wish you the very best moving forward. Warmly, Susie

Response from EdenJul 3, 2025

Hi Martin, Thank you for sharing your experience. I’m really sorry for the lack of follow-through and the concerning way your second order was shipped. You are absolutely right—products like NAD+ should be handled with proper care, especially during extreme heat, and I completely understand your frustration. It’s also unacceptable that you reached out through multiple channels and did not receive a response. That is not the level of service we aim to provide, and I sincerely apologize for the inconvenience and stress this has caused. If you are open to it, I would like to personally look into your order and see what can be done to make this right. Please feel free to reach out to me directly at [email protected]. Thank you again for giving us a try. I am sorry we let you down and appreciate your honest feedback. Warmly, Susie

Response from EdenJul 3, 2025

Hi Jessica, I’m really sorry to hear you’ve been trying to cancel your plan without success. That should never be a difficult process, and I completely understand how frustrating this has been. I’d be happy to personally step in and make sure your plan is canceled right away. Please reach out to me directly at [email protected] with your full name and the email associated with your account, and I will take care of this for you. Thank you for your patience, and again, I’m truly sorry for the inconvenience. Warmly, Susie

Response from EdenJul 2, 2025

Hi Ashley, Thank you for taking the time to share your experience. I am truly sorry to hear how frustrating this has been for you. We understand how important it is to have your prescription processed and shipped on time, and I apologize that your auto ship did not go as expected and that our follow-up responses fell short. While our support team genuinely cares and works hard to help every member, we are currently experiencing a bit of a backlog that has slowed down response times. That is not an excuse, just context, and we are actively working to catch up and improve the experience across the board. Regarding your interaction with the provider, I completely understand your concern. Any confusion around dosage is never something we want you to feel responsible for. I will make sure your feedback is passed along to our clinical leadership team so they can address this appropriately. We truly want your experience with Eden to feel supportive and smooth. If there is anything I can do to help get things back on track, please feel free to reach out to me directly at [email protected]. Thank you again for your honesty and your patience. Warmly, Susie