EdenReviews of tryeden.com

Response from EdenAug 18, 2025

Hi Lulu, I am so sorry to hear about your experience. Waiting that long for your order and not receiving clear communication is incredibly frustrating, and I completely understand why you feel this way. This is not the level of service we ever want you to go through. I want to make this right for you and ensure you get your order without further delay. Please reach out to me directly at [email protected] so I can personally look into your account and resolve this for you right away. Your trust matters to us and I want to assure you that we are taking your feedback seriously so this does not happen again. Warmly, Susie

Response from EdenAug 15, 2025

Hi Joseph, I am very sorry to hear about your experience and understand how frustrating this must be for you. This is not the level of service we aim to provide, and I truly apologize for the delay in receiving the remainder of your quarterly NAD+ plan. I would like to personally look into your account, correct any errors, and ensure the remaining product you paid for is sent out right away or issue a refund if you prefer. Please reach out to me directly at [email protected] with your order details so I can resolve this as quickly as possible. Your feedback is important, and we will be reviewing our processes to prevent this from happening in the future. Thank you for bringing this to our attention. — Susie

Response from EdenAug 15, 2025

Hi Ken, I am so sorry for the trouble you have experienced with your NAD+ quarterly plan. I understand how frustrating it is to receive only part of your order and then be charged again before the first plan was finished. Please email me at [email protected] with your order details so I can review your account, correct any errors, and make this right for you. — Susie

Response from EdenAug 18, 2025

Hi! Thank you for your honest feedback. I am truly sorry that our communication has not been where it should be and that you have felt the need to follow up just to get timely responses and orders. That is not the experience we want you to have with us. I appreciate your patience and your hope that we will improve. Please know we are actively working on strengthening our communication and response times so you can feel confident that everything will be handled without extra effort on your end. If you ever need direct support, please feel free to reach out to me at [email protected] and I will make sure you are taken care of. Your trust matters and I am committed to making sure your future experiences feel smoother and more reliable. Warmly, Susie